
When looking at Client Satisfaction in your department
Client have a positive culture.
Teams that independently determine and act on what is necessary to achieve their goals.
Human resource development and appropriate staffing are needed. If expectations are not met, a demotion process must be created.
My team is rated by clients significantly higher than other teams, but by superiors is normal. To begin with, my superior does not know the role of our team in detail. What is he evaluating?

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