
The engagement throughout, everyone is informed of the little steps along the way. It brings a sense of togetherness.
My colleagues are the main contributor to that; but I do not necessarily feel happy at work on a consistent basis and feel this question makes that assumption incorrectly.
As outsourced contractors it will always be the case, but earning 60% of what your client-employed peers do and having significantly less benefits on top of that does bring a negative presence
The culture with the specific contact centre that I am in has always been one centered around teamwork. For me personally, my peers get me through each day and my advisors are all unique individuals with their own backgrounds & stories.