Velosio Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 25 days ago
Review from Customer Success Dept
Very positive and inviting. I feel like management cares about my success and growth.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Making you feel a part of something and value your presence and what you bring to the organization!
Review from Customer Success Dept · Posted 25 days ago
They have put a lot of trust in me and have been very patient and understanding while I get up to speed.
Review from Customer Success Dept
I have only met a few members of the leadership team so far. But those that I have met have been welcoming, supportive and value my contributions.
Review from Customer Success Dept
Open, honest, and committed to my career growth.
Review from Customer Success Dept
Generally, they try plan and execute the right thing for the organization
Review from Customer Success Dept
What does the leadership team need to get better at?
not clear if our company has a goal, other than to make customers happy
Review from Customer Success Dept
Focus on something other than Sales. There is zero interest in the clients and their projects until there is something wrong and they look for someone to blame. No one in leadership is engaged in the actual client engagement or making any attempt to retain staff or even figure out who is good/bad.
Review from Customer Success Dept
What is the best part about your compensation package?
The complete benefits package from Tech Spend to Health Insurance!
Review from Customer Success Dept · Posted 25 days ago
I feel I'm being paid well for my skills and experience.
Review from Customer Success Dept
My offer from Velosio checked all the boxes. It's a very comprehensive package including fair pay, rich incentive compensation, additional stipends for wellness and remote working plus competitive benefits.
Review from Customer Success Dept
I love the offer for home office supplies, like monitors, keyboards, etc.
Review from Customer Success Dept
I think the PTO is fair. Health insurance is reasonable
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I can do more than what I have been assigned, and I cannot get out of my silo.
Review from Customer Success Dept
I don't feel undervalued but in this economy the pay could be better for the work we do.
Review from Customer Success Dept
Regular salary increases and increased transparency about pay ranges per position by tenure.
Review from Customer Success Dept
I have over 10 years experience and the individual I have spent training (and who has only 2 years of experience) just went to a competitor for my current salary. I was told that I was being promoted in July only to then be told that it won't happen until next May in August.
Review from Customer Success Dept
When discussing with managers and peers, much of the compensation appears to be based on tenure or "salary ranges per role" with the company rather than value added. It is frustrating to work an average of 10 hours per day with little monetary recognition unless all of the work is billable (bonus).
Review from Customer Success Dept
What are some of the best things about your team?
They all want to help make everyone succeed!
Review from Customer Success Dept · Posted 25 days ago
Everyone cares and works hard to help each other.
Review from Customer Success Dept
My team is made up of people who work hard, possess great skills and are dedicated to our overall success. Everyone wants what is best for the team and the company as a whole.
Review from Customer Success Dept
Everyone is positive and ready to collaborate.
Review from Customer Success Dept
Lots of ideas and people who will take on a challenge
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The fact that so many others within the organization want you to succeed and assist you as needed when you need assistance.
Review from Customer Success Dept · Posted 25 days ago
Everyone willing to help me be successful in my new job.
Review from Customer Success Dept
Velosio does a great job at celebrating success. Individual contributors are recognized regularly. I also appreciate the monthly town halls. Leadership does a great job at keeping everyone informed of how the company is doing and where we are heading.
Review from Customer Success Dept
Everyone is very positive and transparent.
Review from Customer Success Dept
There is always something to do
Review from Customer Success Dept
What needs to change to make the company culture better?
Evaluate the PTO policy. Identify strong leaders who actually engage with the clients as opposed to staying at a high level, unwilling to sully their hands. Identify leaders who are command and control and get them out. That model hasn't really worked in 20 years.
Review from Customer Success Dept
What did you like most about the interview process?
My situation, was easy, as I knew or had known many of the employees for years. It was like coming home.
Review from Customer Success Dept
I was part of their Master VAR program before joining as a direct employee. My experience may not be the same as others. I had been working with many of them for several years.
Review from Customer Success Dept
Interviewed with a consultant in the day-to-day work and management/leadership at multiple different levels giving opportunity to have dialog with several different viewpoints/perspectives within the company.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
To work within an organization where I matter!
Review from Customer Success Dept · Posted 25 days ago
Having a job that utilizing my talents and skills
Review from Customer Success Dept
My manager trusts me to get my work done without micromanaging me. I appreciate the autonomy he gives me while supporting me when I need it most.
Review from Customer Success Dept
Knowing that I'm helping others succeed.
Review from Customer Success Dept
Having several projects to work on. Working to develop skills on my team
Review from Customer Success Dept
What's going wrong and how can it be improved?
Well... we filled out an employee engagement survey and nothing was done with the feedback. Start listening or at least pretending to care about your employees.
Review from Customer Success Dept
Too much strain on individual resources with average compensation and the lack of desire to hire/train resources who can assist.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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