Virbela Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Love the culture and really like all the people I work with.
Review from Customer Support Dept
I love working for Virbela, I feel we all share very similar way of working and goals.
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What do you like best about the leadership team?
They ensure good communication and are very transparent.
Review from Customer Support Dept
They are open minded and care about the employees.
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They seem to be very upfront and honest with anything happening with our platform. The future seems pretty clear on the direction they want to go.
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Everyone's willingness to help each other on or off the clock.
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Fair, flexible, cares about us
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What does the leadership team need to get better at?
HAVE CLARITY, DISCIPLINE AND CONSISTENCY
Review from Customer Support Dept
What is the best part about your compensation package?
The dental and vision insurance
Review from Customer Support Dept
For the moment is difficult to say. I am outside the US and life is getting hard here. Everything expensive.
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Happy they offer medical, dental and vision insurance. Love the Calm app as well.
Review from Customer Support Dept
I am part time so as of right now I don't participate
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Money back in paycheck if do not take the insurance, and the life insurance.
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Why do you feel undervalued and what would make you feel better about your compensation?
If it was just a little bit higher.
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Yes. Recognition, Active listening, Positive feedback
Review from Customer Support Dept
We have account managers and customer success advisors on our team. We are not split up and do not have a defined line on who does what and we all have very similar jobs and job descriptions. My pay does not reflect what others are making and I work just as hard and long as they do.
Review from Customer Support Dept
What are some of the best things about your team?
We all help each other and jump in whenever and wherever we can.
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We work as a team mot all companies are like that, they are more into competition than working together.
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That we all work together and jump in to help no matter what is going on.
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We get a long not only on a business level but on a personal level as well.
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i have gotten very close with a number of people on my team and they help me through a lot.
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
That everyone is super helpful and works together to ensure we are successful in whatever project we are working on.
Review from Customer Support Dept
Respect, open mind, dynamic company.
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It looks like most teams work really well together.
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We can talk to each other and to the management team.
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People coming from all over there world.
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What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Collaborating with my team and other teams on projects and client success.
Review from Customer Support Dept
I love technology and we have it.
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Getting to collaborate with my team members
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That I can help people and work with people from all over the world.
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When I know I'll be working with certain people for my shift. It's great to have them to look forward to hanging out with.
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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