100
NPS
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Jabian Consulting
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About Jabian Consulting's Brand
Jabian Consulting is a strategic management consulting firm that enables its clients to exceed their corporate objectives through the efficient and innovative application of strategy, technology, and process. Through Jabian’s core service offerings clients are able to boost revenue, maximize their return on investment, plan for the future, increase quality, improve customer and employee satisfaction, track and manage their progress, gain operational efficiencies, and effectively leverage technology. Jabian consultants have a passion for their work and enjoy partnering with clients to seek out and tackle their most important, challenging, and complex business problems. Among its major competitors, Jabian Consulting is ranked in 1st place for NPS while Huron Consulting Group is 2nd, and Booz Allen Hamilton is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Jabian Consulting Ranking
- #1 / 4 of its competitors
Jabian Consulting NPS
Jabian Consulting's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Jabian Consulting's customers would recommend using the product based on a scale of -100 to 100.
Jabian Consulting Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Jabian Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
Jabian Consulting is ranked first for NPS among its competitors. Deloitte (US) and IBM come in second and third, with Accenture coming in at #4.
Jabian Consulting |  IBM |  Accenture |  Deloitte (US) | |
| Global Ranking | #- | #106 | #124 | #154 |
| NPS | 100 | 26 | 20 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $168.12B | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jabian Consulting NPS vs. Competitors
Compared to its competitors, Jabian Consulting's NPS is rated right above Huron Consulting Group.
Jabian Consulting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Jabian Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Jabian Consulting Customer Loyalty vs. Competitors
Compared to its competitors, Jabian Consulting's Customer Loyalty score is rated right above Clarkston Consulting.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jabian Consulting | 100% |
 | Clarkston Consulting | 89% |
 | Huron Consulting Group | 84% |
| IBM | 79% |
 | Capgemini | 77% |
 | Ernst & Young (EY) | 76% |
 | Slalom Consulting | 75% |
 | KPMG | 74% |
 | Booz Allen Hamilton | 73% |
 | Grant Thornton LLP | 73% |
| Deloitte (US) | 72% |
 | West Monroe Partners | 71% |
 | North Highland | 71% |
| Accenture | 71% |
 | Credera | 57% |
 | Hitachi Consulting | 55% |
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Jabian Consulting Product Quality
5/5
Jabian Consulting has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Jabian Consulting Product Information
Jabian Consulting’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.jabian.com
- Company Size
- 51-200 Employees
Industry
Consulting
Jabian Consulting Product Quality vs. Competitors
Compared to its competitors, Jabian Consulting's Product Quality score is rated right above Hitachi Consulting.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jabian Consulting | 5/5 |
| Hitachi Consulting | 5/5 |
| Huron Consulting Group | 4.1/5 |
| North Highland | 4/5 |
| Deloitte (US) | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| Ernst & Young (EY) | 3.9/5 |
| IBM | 3.8/5 |
| KPMG | 3.8/5 |
| Slalom Consulting | 3.8/5 |
| Accenture | 3.7/5 |
| Capgemini | 3.7/5 |
| Credera | 3.6/5 |
| Grant Thornton LLP | 3.5/5 |
| Clarkston Consulting | 3.4/5 |
| West Monroe Partners | 3.4/5 |
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Jabian Consulting Pricing
Jabian Consulting ROI & Value For Money
4.5/5
Jabian Consulting has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Jabian Consulting Pricing vs. Competitors
Compared to its competitors, Jabian Consulting's ROI score is rated right above Huron Consulting Group, and is preceded by Hitachi Consulting.
| COMPANY | Pricing Score | |
|---|---|---|
| Hitachi Consulting | 4.7/5 |
| Jabian Consulting | 4.5/5 |
| Huron Consulting Group | 4.2/5 |
| North Highland | 4.2/5 |
| Slalom Consulting | 4/5 |
| Booz Allen Hamilton | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| KPMG | 3.8/5 |
| Capgemini | 3.8/5 |
| Ernst & Young (EY) | 3.8/5 |
| Accenture | 3.6/5 |
| West Monroe Partners | 3.5/5 |
| Clarkston Consulting | 3.5/5 |
| Grant Thornton LLP | 3.5/5 |
| Credera | 3.5/5 |
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Jabian Consulting Customer Satisfaction (CSAT)
Jabian Consulting Customer Satisfaction (CSAT) Score
100 / 100
Jabian Consulting has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jabian Consulting Customer Satisfaction vs. Competitors
Compared to its competitors, Jabian Consulting's Customer Satisfaction score is rated right above Hitachi Consulting.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jabian Consulting | 100% |
| Hitachi Consulting | 100% |
| North Highland | 84% |
| Clarkston Consulting | 80% |
| Huron Consulting Group | 77% |
| KPMG | 76% |
| IBM | 75% |
| Accenture | 75% |
| Ernst & Young (EY) | 74% |
| Deloitte (US) | 73% |
| West Monroe Partners | 72% |
| Booz Allen Hamilton | 71% |
| Slalom Consulting | 70% |
| Capgemini | 69% |
| Grant Thornton LLP | 62% |
| Credera | 60% |
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Jabian Consulting Customer Service
5/5
Jabian Consulting has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Jabian Consulting's Customer Service
Address
1117 Perimeter Center West, Suite N400, Atlanta, GA 30338
Website
http://www.jabian.com
Jabian Consulting's Social Links
Jabian Consulting Customer Service vs. Competitors
Compared to its competitors, Jabian Consulting's Customer Service score is rated right above Hitachi Consulting.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jabian Consulting | 5/5 |
| Hitachi Consulting | 4.5/5 |
| Huron Consulting Group | 4.3/5 |
| North Highland | 4.2/5 |
| KPMG | 4/5 |
| Slalom Consulting | 4/5 |
| Ernst & Young (EY) | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.9/5 |
| Booz Allen Hamilton | 3.9/5 |
| Accenture | 3.8/5 |
| Grant Thornton LLP | 3.8/5 |
| Capgemini | 3.8/5 |
| Clarkston Consulting | 3.6/5 |
| West Monroe Partners | 3.6/5 |
| Credera | 3.4/5 |
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Jabian Consulting as an Employer
4.1/5
Jabian Consulting has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Jabian Consulting
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Jabian Consulting scored a 100 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Jabian Consulting would recommend the brand to a friend. ENPS measures how likely Jabian Consulting employees would recommend working at Jabian Consulting to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
