ACT CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
They will work with you if you have any problems and try to find a good solution
Review from Customer Support Dept
What does the leadership team need to get better at?
everything absolutely no exceptions alright
Review from Customer Support Dept
Learning that their employees are humans that need to go to the bathroom, get sick, and may be longer at solving issues than 15 minutes.
Review from Customer Support Dept
helping the call agents when we dont know what were doing and they have the experience an be at work
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of ACT yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
I signed up my husband and myself for healthcare. The cost was prohibitive and they never really signed him up or let me use my health care. So I was paying for something I didn't have and couldn't use if I did. It took a huge chunk out of my pay check and the issue was never resolve.
Review from Customer Support Dept
The pay could be better because we deal with alot of people who try to lie to us and we have to get to the truth in a limited amount of time .
Review from Customer Support Dept
too much drama bosses dont do there job the hire just about anybody
Review from Customer Support Dept
What are some of the best things about your team?
The team tries to help one and other when problems arise. We whisper encouragement for upselling and trade tips to be more efficient workers.
Review from Customer Support Dept
Each one of us are trained to be able to help our customers and we are all good for what we do
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
stay out of peoples business an remember this is a business
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Games to reach goals with prizes is great. Sometimes the goals are even realistic and anyone can reach them if they try. It's a win for the company and the employees.
Review from Customer Support Dept
They try to make it to where it's a comfortable climate to work in and have other incentives to give it a positive effect
Review from Customer Support Dept
What needs to change to make the company culture better?
work together
Review from Customer Support Dept
What did you like most about the interview process?
Easy computer test. It seems they just want warm bodies. The turn over rate is high, so the interviewers are very nice and help.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of ACT yet.
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What makes you most happy at work?
Going through the day without any trouble and being with coworkers
Review from Customer Support Dept
What's going wrong and how can it be improved?
keep the drama away from work
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of ACT yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of ACT yet.
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