Act! Customer Success Department Employee Reviews

Best company I never had in my life. Really good management. But if I don't pass to Support level 2 by next year, I'll probably leave the company and search for something else as Support 2 with a better salary

Review from Customer Success Dept

Since i started with the company it has been nothing short of Amazing! I couldn't have asked for a better job.

Review from Customer Success Dept

My experience at the com[any is positive as it allows for me to further my skills and use them.

Review from Customer Success Dept

I love the company and like the direction we are headed but please realize that with the introduction of all of the new features, it is now overly complicated and a lot of technicians, let alone customers, are becoming daunted at how difficult the program can be to setup

Review from Customer Success Dept

Good Company, could be better but that's the same anywhere. We are always trying to progress. Sometimes it works, sometimes it doesn't. But you can always see why particular decisions were made.

Review from Customer Success Dept

my TL is very trustful and that gives me a lot of confidence to provide a good customer service

Review from Customer Success Dept

They value the ability to work from home.

Review from Customer Success Dept

They truly care about the members of staff. They always go the extra mile!

Review from Customer Success Dept

Clear and Concise communication and planning.

Review from Customer Success Dept

Clear goals, developing a good company culture is important. Staff treat as important members rather than cogs in a wheel

Review from Customer Success Dept

Competitive Salary, Good Health Benefits

Review from Customer Success Dept

I like Kazoo/You earn it

Review from Customer Success Dept

The pay is the most important part to me, An increase would not go a miss but it is decent pay

Review from Customer Success Dept

I think that the best part of the compensation package is the medical and 401k

Review from Customer Success Dept

Competitive salary and usually a decent bonus

Review from Customer Success Dept

they are friendly and nice

Review from Customer Success Dept

Everyone is eager to help when asked.

Review from Customer Success Dept

Everyone gets on really well and supports one another

Review from Customer Success Dept

The best thing about m team is that everyone helps each other and tries their best.

Review from Customer Success Dept

Lots of knowledge which can be shared to new employees

Review from Customer Success Dept

Need to build more self reliance and use the tools at their disposal.

Review from Customer Success Dept

The Act! product has become a very large and complicated program recently with the introduction of AMA, the API and Cloud/Saas. New hire's are simply daunted by the program and a lot leave after a few months. New hires should support the core product and then gradually learn the rest over time.

Review from Customer Success Dept

good communication between colleagues and teams never heard any scandals or gossip. Everyone is nice , respectful and friendly

Review from Customer Success Dept

It's okay to be wrong.

Review from Customer Success Dept

The culture of the company is fun, energetic and purposeful.

Review from Customer Success Dept

The company does seem to care a lot about its staff. Love the culture club

Review from Customer Success Dept

the fact I can work from home comfortably in a peaceful/quiet room

Review from Customer Success Dept

I am most happy when a project succeeds.

Review from Customer Success Dept

Just being at work doing my job, I love it!

Review from Customer Success Dept

What makes me happy at work is the problem solving and the team work.

Review from Customer Success Dept

To see myself and colleagues performing at a high level, supporting customers to the best of our ability.

Review from Customer Success Dept