Auto Club of Southern California Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
We do have a bit of a family atmosphere.
Review from Customer Support Dept
They always welcome positive and negative feedback
Review from Customer Support Dept
What does the leadership team need to get better at?
Upper management needs to better review who they are promoting into mid level management positions. Durning my my time at the club i have witness a unit/group manager bully employees they did not like in order to force the employee to resign rather then be fired by the club.
Review from Customer Support Dept
What is the best part about your compensation package?
I wish they matched my 401k at a higher rate
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Wages at industry average levels
Review from Customer Support Dept
What are some of the best things about your team?
Working together for the common goals
Review from Customer Support Dept
We really are a team. We're more efficient together
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
More feedback on the unfair nature of the surveys sent to members.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Culture in your unit depends on that unit management. I’ve worked in several units & some feel like your going into hell every day while others feel like your going into heav
Review from Customer Support Dept
We employees become friends outside the office.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Showing my level of people skills
Review from Customer Support Dept
It was mostly casually, they asked a lot of questions to get to know you
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Interacting with members & claimants
Review from Customer Support Dept
Being able to help people who are in need
Review from Customer Support Dept
What's going wrong and how can it be improved?
Either do more surveys or grade them as the members think they are grading the agents.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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