Avis Budget Group Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
My overall experience at Avis Budget was stressful and tiring, due to upper upper management.
Review from Customer Support Dept
Terrible. I would never work there even with a quadrupled pay raise.
Review from Customer Support Dept
Stressful, chaotic, short personnel, underpaid, under appreciated
Review from Customer Support Dept
What do you like best about the leadership team?
Good Communication and Caring attitude.
Review from Customer Support Dept
My direct Agency Mgr was pretty cool. Another one was okay, the Sales Mgr for auto repair was really sweet. The one person I was in contact with in loss prevention was a charm and a particular Store Mger was awesome. As for everyone else, a garbage team making the company look horrible as a whole!!
Review from Customer Support Dept
What does the leadership team need to get better at?
Get better with treating employees with respect!! Be up front or provide notice when laying off employees rather than being blindsided. This will allow employees to better prepare for their final exit and also provide guidance to team lead/supervisors of outstanding work needing attention.
Review from Customer Support Dept
Communication and 99.9% LESS derogative talk between employees.
Review from Customer Support Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Avis Budget Group yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
More focused on the investors compensation rather the employees.
Review from Customer Support Dept
Erin is the biggest thorn in ANYONE'S side. Talk about sabotage...
Review from Customer Support Dept
My pay was decreased because they claim my pay rate was a "mistake". No benefits whatsoever, and I worked over 70 hours per week.
Review from Customer Support Dept
No one appreciates work ethic. Nobody appreciates the lengths you go to, to finish the job. They need to actually ACT like they care about their employees.
Review from Customer Support Dept
I feel that this company likes to add so many more responsibilities onto employee's job descriptions to purposefully understaffed rental counters. I would feel better if they were to hire more people to ease the workload. Management need to pull their own weight and stop hiding when it's busy.
Review from Customer Support Dept
What are some of the best things about your team?
All work hard, do their part
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
HR needs to get a better handle on low performance employees. PIP is not effective it just prolongs the anguish for team leader/supervisor and disruptive.
Review from Customer Support Dept
Less laziness. Positive attitudes. TEAMWORK. Less sabotagr, more productive work ethic.
Review from Customer Support Dept
I worked alone, but the people I was directly in contact with on a normal basis were pretty okay.
Review from Customer Support Dept
We can only improve when we are treated and paid fairly.
Review from Customer Support Dept
Most coworkers are great people who are trying to make a living. However, Avis Budget Group has a problem hiring people with questionable background records. They like to hire people who are either too lazy to work and people with big attitude problems. Otherwise, coworkers are great all around.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
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What needs to change to make the company culture better?
Erin should find a different job.
Review from Customer Support Dept
It already did, they cleaned house. But hopefully they learned from the previous management team.
Review from Customer Support Dept
Attitudes and demeanor need to positively change.
Review from Customer Support Dept
The managers at the Avis Budget locations need to stop focusing so much attention on the front counter and more focus on helping the outside workers get the vehicles ready to go. I feel that union politics get in the way of management effectively holding employees accountable for their actions.
Review from Customer Support Dept
What did you like most about the interview process?
It was way too easy.
Review from Customer Support Dept
For the interview, I pretty much walked right into a job.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The customers are pretty nice and easy going, but I feel much better going home.
Review from Customer Support Dept
What's going wrong and how can it be improved?
There needs to be better quality control for the vehicles being rented to customers. The company is not doing the right job of properly maintaining their rental fleet. The biggest problem is the management. The employees genuinely want to make customers happy. Stop babying the front counter.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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