Birdeye Customer Success Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Wonderful experience and looking forward to many more years :)
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Leadership is very supportive and will join calls and troubleshoot.
Review from Customer Success Dept
Our leadership team are all experts in their field. They support us so we can support our customers.
Review from Customer Success Dept
Our leadership team is very transparent with the entire company and open about goals and initiatives. They are also responsive and eager to help when needed. They are our biggest supporters and push us to be the best.
Review from Customer Success Dept
The leadership team is actively investing in the employees and the company.
Review from Customer Success Dept
They are quick to do what is right for the customer.
Review from Customer Success Dept
What does the leadership team need to get better at?
The leadership is good, no complaints
Review from Customer Success Dept
What is the best part about your compensation package?
Fair comp and great benefits.
Review from Customer Success Dept
I appreciate the annual evaluation and unlimited PTO.
Review from Customer Success Dept
Excellent benefits and personal time off.
Review from Customer Success Dept
Maternity/Paternity leave is a great compared to other companies I have worked for. Also unlimited PTO gives us enough flexibility to ensure good work-life balance.
Review from Customer Success Dept
We often have different bonus opportunities that present themselves for limited times. Different perks we can earn throughout the year.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of Birdeye yet.
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What are some of the best things about your team?
great and hardworking coworkers all around the place at birdeye
Review from Customer Success Dept
I love that my team loves their jobs- it makes for a fun, focused, collaborative work environment.
Review from Customer Success Dept
My team is all dedicated to providing an excellent customer experience, and working together to support each other as needed.
Review from Customer Success Dept
The team has dedicated, loyal individuals.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
great culture at birdeye, and they have improved it a lot over the last couple years
Review from Customer Success Dept
Birdeye puts forth a lot of effort to treat everyone equally and to be cognizant of the needs of different groups of people.
Review from Customer Success Dept
I appreciate Birdeye provides multiple avenues to share feedback and ensure employees are heard.
Review from Customer Success Dept
Family values, diversity, and inclusion, innovation, and obsession with our customer's happiness.
Review from Customer Success Dept
Fees more like a family
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I appreciated how candid the company was when answering my questions. I feel I understood what life would be like working there.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The people keep you motivated.
Review from Customer Success Dept
I love making customers happy and solving problems with our platform.
Review from Customer Success Dept
What makes me happy is to be able to support Birdeye, while supporting our customers, and seeing those customers grown their business using Birdeye.
Review from Customer Success Dept
Solving problems, delighting customers, learning.
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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