Choice Hotels Operations Department Employee Reviews

Very positive, very confidence about Upper executive level leadership team about how ethically they run the business. As large as our company it is notable how much time leadership team invest on the employees, caring & respect is present. Very thankful the opportunity given to me be part of Upscale

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It is a huge company with many layers, it is hard to navigate who does what and who the resources are

Review from Operations Dept

Choice can be a great place to work. We are often asked to do more with less and decision making has become increasingly cumbersome. Those challenges are part of the normal evolution of adopting a matrix structure, but they are real, and they have an impact on tangible business outcomes and morale.

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Like any company, we have our challenges, but overall I love doing what I do, and I love working with the many people I talk to on a daily basis. Everyone seems motivated to help the broader company succeed, even if they have criticism about the way we operate.

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Choice maintains a positive work environment. I love that many Choice employees have mover positions horizontally/vertically to new roles that aren't directly tied to their skills. It show Choice's trust in employee's skills to gain new abilities.

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genuine, caring, respect, professional, financially minded

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They understand their roles and ensure their support teams are aligned.

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They set a clear, ambitious vision and goals, and they are accessible.

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Strategic Growth Mindset. Team strives to source accretive financial deals at a reasonable cost. Backing away from WH deal when the cost rose too high was wise. Woodspring acquisition was well planned and is a leader in its space. Noha has utilized celebrities in advertisements amazingly.

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Cultural and independent working environment

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Corporate identity, associate inspiration, and attraction/retention of top leadership talent. Leadership and change management through major re-org. VP+ accountability and alignment for delivering results and promised capabilities.

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Paid time off & Holidays

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health care & 401 K

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I do not use our benefits

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Bonus and stock are a critical component of comp.

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All-in value and structure is well balanced and motivates performance.

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Because of independence of each hotel due to every hotel-owned individual, compensation for work depends on negotiation upon hiring

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I definitely feel undervalued. The team I'm on works incredibly hard and do a lot of work that is outside of our job requirements and knowledge. There is no support from the proper teams that is needed. It's a lot of figuring things our on our own with no extra compensation.

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The leadership team doesn't seem to understand what it is that we do, meetings with leadership never mention relatable items. Compensation needs to be reviewed based off of inflation, promotions are internal if there is a right fit, but you are paid more if you leave and come back.

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Lately the company has been doing a better job re-evaluating compensation and making modifications where needed especially within the minority space (race/gender) but I believe there is more opportunity compared to like organizations. We need to take a deeper look at available prescriptions and cost

Review from Operations Dept

Annual merit increases are poor and average around 3%. This increase never seems to match how you performed that year. I've asked for a detailed explanation and no one can ever give one. Choice does not give cost of living adjustments.

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We truly are a family.

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We have each other's backs

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The team is committed to our goals and supportive of one another. New ideas are welcome and encouraged.

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Incredibly supportive environment where it is a part of our culture to lift up others and succeed together. Choice associates are some of the most dedicated and proud that I have ever worked with. Our associates are the best part about Choice.

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humble, approachable, genuine, caring, supportive, team oriented, do there at best for common goal, friendly

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Team work and communication needs to improve across all departments. Knowing what others do and how we can work closer together. Projects are rolled out without consideration of end users and other teams are left to clean up post facto.

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Wildly Important Goals arent set with team input. Whole premise of a WIG goal is to get input from the team driving that goal prior to the goal being set. Teamwork is poor. Leaders dont lead by example.

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More communication and collaboration. Live the values.

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financial oriented, goal driven, Upper executive eldership invest time to care and listen to employee feedback and take action to improve. Like Mr. Raul takes time for "Lunch with Raul" initiative to listen, answer question, engage and show we are matters and value.

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There is a fair work life balance

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This is the best company I've worked for. Leaders set challenging goals, they welcome questions and ideas, and they are supportive and accessible.

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Supportive atmosphere. While silos and protectionism exist, these are the exceptions. For the most part, everyone is excited to tackle problems together and make friends along the way.

Review from Operations Dept

Everyone at Choice is nice. Little negativity or unethical corporate politics. Objectives and ratings are a fair process.

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It is difficult to say exactly when we work virtually. The in person team meetings/trainings are valuable for someone to be inclusive and have the idea exchange is invaluable. That portion cannot be done virtually. The interaction that occurs in those meetings is more of an exchange.

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Work and personal life balance. An opportunity to be part of create something new and add meaningful to the company future.

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Getting projects completed in a timely manner

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No two days are alike, and I love to work with colleagues at all levels to achieve results and solve challenges.

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Excitement and engagement of the people I work with. I also enjoy the challenge... we have a lot to work through, and the problem-solving itself is something I love to do.

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Company events where employees can meet new employees and continue relationships. A balanced schedule and responsibilities.

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The struggle is with people who are unwilling to have a growth mindset, unwilling to change things for better because it may be difficult. Also contributing would be understaffed and overworked. Less people but the amount of work is only growing.

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In a roll that is not fitting to my experience and skills. Feel a bit pigeonholed from the past restructure.

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Pandemic burnout , carrying the stress with franchisee and the unknown feeling about job in future weighs on my mind.

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The commute is very long to downtown Rockville, regardless of driving or taking public transportation. The traffic patterns in this region is bad and getting worst with the development in the Metro area.

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Long hours but they are cyclical.

Review from Operations Dept