ContactPoint360 Quality Department Employee Reviews | Comparably
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ContactPoint360 Claimed Company
ContactPoint360 is a customer experience management company that provides customized solutions to businesses looking to improve their customer service and overall customer experience. The company offers a suite of services including customer support, technical support, sales support, lead generation, and back-office support. We operate twelve Customer Experience Campuses across four continents. At ContactPoint360, we recognize that our employees are not just assets, but individuals with unique talents, passions, and aspirations. Our promise to our employees is to create a work environment that humanizes the workplace and fosters empathy, respect, and kindness. We believe that by embracing these values, we can create a culture of belonging and inclusivity where everyone can feel heard, seen, and valued. We promise to provide ample opportunities for personal and professional growth, not only to support our employees' career aspirations but also to help them achieve their personal goals. read more
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EMPLOYEE
PARTICIPANTS
991
TOTAL
RATINGS
28665

ContactPoint360 Quality Department Employee Reviews

What do you like best about the leadership team?

Leadership Reviews

Not really sure of what was best

I dont know. Cant say anything

What I like best about the leadership team is that there is a clear vision and mission.

Very supporrive. Enormous amount of confidence they show on us. Best leadership ever can think of on the crowd of MNC's

Tendency in understanding the situation

What does the leadership team need to get better at?

Leadership Reviews

annual salary increase and improved benefits specially in healthtcare

Improve the System on Handling your people

What is the best part about your compensation package?

Compensation Reviews

Transparency very easily reachable. Good point is we know what we are getting. Clear view of management and HR policies.

Salary, Incentive, wage, benefits, paid leaves

Variables, such as incentives, allowances etc.

The better an employee performs or the more productive the employee is, the higher their raise will be.

It's fairly distributed and easy to understand

Why do you feel undervalued and what would make you feel better about your compensation?

Compensation Reviews

I've been with the company for over a year, consistently striving to excel in my performance and maintain punctuality. Despite my efforts, it seems my contributions have not been recognized, and I have not received any rewards or acknowledgment for my hard work.

more allowances and more on our basic pay.

i feel comp should be higher than an agent and that it should be more clear when you are promoted how the compensation will be

I dont much feel better about that

I am in some point think compensation and salary is not fair.

What are some of the best things about your team?

Team Reviews

We work as a team and we treat each other as best friends

Some of the best things about the team is work balance

Very supportove. Enthusiastic like family member. Never felt that we are in company. Ready to help and think about making each other grow. Good work need this kind of environment to work.

Co-ordination, team work and tendency to help each other.

Our team is dedicated towards the work, and when it comes to things apart from work we are best..

What do your coworkers need to improve and how could you work together better?

Team Reviews

i work from home and i don't see them

Fairness and Equality are essential.

What is most positive about the culture and environment at your company?

Environment Reviews

not sure of what was best

The positive about the culture and environment at your company is about the work balance

The management team os amazing. HR is extremely supporting. Never felt like I can't grow in this company. Within a span of 6 mo the have seen this company growing with the employees not alone.

Following our traditional culture and ways.

The best thing about CP360 is, it is more focused on employees, which helps all the employees to do great at their desk.

What needs to change to make the company culture better?

Environment Reviews

Being treated like a child, that need to be reminded of what to do and what are the policy consequences.

Geo leadership needs to step up and be more competent with basic task/s they have on their plate.

What did you like most about the interview process?

Interviews Reviews

There aren't any Interviews reviews of ContactPoint360 yet.
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What would you improve about your company's interview process?

Interviews Reviews

There aren't any Interviews reviews of ContactPoint360 yet.
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What makes you most happy at work?

Outlook Reviews

Not really happy anymore at work due to a toxic environment

What makes you most happy at work co-workers

The work culture freindly environment supportive nature. Feel good even when we want to extend the work. Good feeling when I do something for the team. Tremendous amount of helping nature.

The work load is manageable and you can enjoy your leasure time

First of all I am all in for challenges, and secondly the team I work with..

What's going wrong and how can it be improved?

Outlook Reviews

salary increase for tenured employees and improved benefits

the pay and the number of QA's have been going down and there are no talk of adding more QA's some QA's are in floating status and there are a lot of work to be done for these QA's to be floating status

What do you like best about your company?

Outlook Reviews

There aren't any Outlook reviews of ContactPoint360 yet.
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What would you most like to see improved at your company?

Outlook Reviews

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