DoorDash Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
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I love it! I love to drive and I find this job very relaxing.
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What do you like best about the leadership team?
They are very helpful when I call
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Dasher support is there when you need it
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All matters get solved quickly
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They are always encouraging their employees to do better and value their employee's opinions.
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What does the leadership team need to get better at?
Everything communication with higher ups
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Rub. Do Uber or any other place.
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Having access for employee's to reach them
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No, i dont think youll take care of your problems
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Recognizing the people that put forth 100 percent like me and every year of service give like a 1.50 per dash increase. Now that gas is outrageous I go on dashes an loose money cuz I don't wanna drop in ratings. My truck isn't Gunna last another year. We need help with a hybrid car finance package
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What is the best part about your compensation package?
Life insurance with abriva fifth word
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Easy to get, cheap weekly payment
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I dont have one currently
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That the company lets us keep our tips as drivers and we are paid fairly for the amount of work we do.
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Why do you feel undervalued and what would make you feel better about your compensation?
Base pay is 2 dollars and min wage is 15/hr 2-3 delivery's is about 1 hr that is 6 dollars an hr
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If they had staff at doordash direct that listened or cared. Hung up on several times. Emailed the 8 days ago with no response. Just run
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I dont want anything besides the pay i deserve
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I would feel better if there were more insentives when I started last year my area had all kinds of insentives now there's barely any. Like I said after a year of service you should get a automatic 1.00-1.50 extra every dash. When I started I made about 16$hr now it's about 9$. I need car help
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Not paid enough. Sent to far. Support doesn't even try to help to do the best they can to compensate. And support people act like they don't understand what's being said whenever a complaint and said.
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What are some of the best things about your team?
There are no meetings at all for dashers
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There isn't a team you work solo
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Don't really have any other than email updates
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They are fair and not one-sided
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That i can work with my husband who is also part of my team and we help each other do our work together as a team.
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What do your coworkers need to improve and how could you work together better?
Its the customer serivce rep workers . No training . No customer skills , are rude , click on you , lesve yoy on hold , dont care about your issues not the slightest niether do the supervisors
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Employees are taking advantage of the lack of management on a daily by taking excessive break, longer than usual breaks, showing lack of communication, and not showing any interest in participating with any work that must be done for the day/shift.
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Dasher support holds no one accountable. Agents will lie and act like supervisors and the supervisors allow it.
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Better people that are honest and trustworthy
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What is most positive about the culture and environment at your company?
It isn't door dash direct.
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The customers for the most part
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Meeting new people as customers, helping the community
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The fact that my whole team works together as a cohesive unit
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Everyone is sympathetic and friendly
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What needs to change to make the company culture better?
Everything . If this is how higher uo management id letting their company get runned kudt tells me the tyoe of people that sre behind this company and accountability needs to take place i am calling the channel news and i will be persistsnt to get this known thst doordash mistreats their workers
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Doing weekly evaluations , and hiring employees that are diligently working and not just walking around and avoiding work for 8 hours
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What did you like most about the interview process?
There isn't one to be hired
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Very quick and easy process
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It was timely and professional
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No actual interview, less anxiety for me
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That they are non-judemental and understand their workers.
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What would you improve about your company's interview process?
Has nithing to do eith the resl issues
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Interview the crooks that owns the place
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Getting better people to help
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What makes you most happy at work?
Working alone at my own pace and the freedom to dash when I want.
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Making money and direct access to the funds
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Helping all the customers im assigned to and going above and beyond
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Doing things on my own time and schedule
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Being there for my customers
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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