Dunkin' – Horrible customer service. Reps do not speak English fluently and read off a script

Comparably Awards

Best Company Work-Life Balance 2025 (Large Companies)

Dunkin' Donuts is the largest coffee and baked goods chain in the world providing you, their loyal customers, with high quality coffee, read more

EMPLOYEE PARTICIPANTS: 3162

TOTAL RATINGS: 27094

CEO: David Hoffman

Horrible customer service. Reps do not speak English fluently and read off a script

Other Employee Reviews for Dunkin'

Briefly describe your overall experience at your company

I really enjoy working here, the staff and management are so friendly and welcoming, caring and helpful. Its actually fun to work here. the customers are awesome and just overall great place to be
Review from Admin Dept

What do you like best about the leadership team?

ability to let us do our jobs
Leadership review from Operations Dept

What do you like best about your company?

Marketing
Outlook review from Admin Dept

What is most positive about the culture and environment at your company?

The work environment was great bc my team and I made it so! We just had zero support from our higher ups!
Environment review from Sales Dept

What do you like best about your company?

Customers
Outlook review

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Dunkin' – Horrible customer service. Reps do not speak English fluently and read off a script

Horrible customer service. Reps do not speak English fluently and read off a script

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