Fetch Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
This is the best company I have ever worked for and I am extremely happy here.
Review from Customer Success Dept
Review from Customer Success Dept
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What do you like best about the leadership team?
They truly care about employee's well-being and success
Review from Customer Success Dept
The level experience and industry knowledge is outstanding, and the commitment to maintaining a healthy company culture is palpable every single day. They strike an excellent balance between the needs of the company and the needs of the individuals working at the company.
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What I like about our leadership team is the transparency they provide to the entire company. The focus is not just on the successes but full disclosure of any misses we have made along our journey.
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We are beginning to show diversity
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They listen to their teams and support adding more resources when it is needed.
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
That they offer unlimited PTO (within reason)
Review from Customer Success Dept
The decision to roll bonus pay into base salary is very generous and alleviates a lot of anxiety and other sources of concern.
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The best part of muy compensation package is the stock options provided.
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There is unlimited vacation, and very flexible with work from home needs.
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Good bonus potential that's attainable
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Why do you feel undervalued and what would make you feel better about your compensation?
Friends and family are being promoted over dedicated employees who have put in the work and delivered the results over the past several years.
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What are some of the best things about your team?
Team oriented mindset - everyone is invested in the success of others as well as the team. The team loves to respond to challenges aggressively and effectively.
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My team is simply "NICE"! Everyone is willing to help and collaborate to help everyone grow.
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My team never says "no". We problem solve and work together to come up with the right solutions for users and partner brands.
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They are always willing to go above and beyond what is expected of them.
Review from Customer Success Dept
Smart, creative, collaborative and nice!
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Time and again the company has gone to great lengths to try and support individuals going through challenges in their personal life ranging from house fires, to emotional distress, to physical challenges, to gender and sexuality change, and many other things. The support goes above and beyond.
Review from Customer Success Dept
The most positive part about the culture is the diversity and inclusivity throughout the entire organization.
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They are always willing to try an improve
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Entrepreneurial - they want employees to lean in and take ownership
Review from Customer Success Dept
Wellness team, Jenny really cares about our wellness and is constantly working to optimize the program
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I met with multiple teams members on the the team I would be working with.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The positive energy, the autonomy, the trust that my leader put into me, opportunity for growth
Review from Customer Success Dept
Rallying a team to achieve success as a team.
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The challenge it provides and the platform to continuously learn new things and improve my skills.
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The opportunity for growth at Fetch
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When we work out a problem and find a path forward.
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What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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