31
NPS
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Gucci is ranked #33 in Top Brands for Gen ZAwards & Recognition
Gucci is ranked #33 in Top Brands for Gen Z
Awards & Recognition
About Gucci's Brand
Gucci is one of the world's leading luxury brands. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands. Gucci’s brand is ranked #52 in the list of Global Top 100 Brands, a carefully curated list of recognized brands as rated by customers of Gucci. When compared to other organizations within the Fashion and Beauty industry, Gucci is ranked #8. Among its major competitors, Gucci is ranked in 4th place for NPS while Kendra Scott, LLC. is 1st, and CHANEL is 2nd. Overall, Gucci has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Gucci CMO
Gucci Ranking
- #52 / 100 in Global Best Brands
- #33 in Top Brands for Gen Z
- #8 in Fashion and Beauty
- #4 / 4 of its competitors
Gucci NPS
Gucci's Net Promoter Score (NPS) is a 31 with 57% Promoters, 17% Passives, and 26% Detractors. Net Promoter Score tracks whether Gucci's customers would recommend using the product based on a scale of -100 to 100.
Gucci Overall NPS
| 57% | Promoters |
|---|---|
| 17% | Passives |
| 26% | Detractors |
Gucci NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2025 30 | Jun 2025 | 30 |
Jul 2025 32 | Jul 2025 | 32 |
Aug 2025 32 | Aug 2025 | 32 |
Sep 2025 32 | Sep 2025 | 32 |
Oct 2025 32 | Oct 2025 | 32 |
Nov 2025 32 | Nov 2025 | 32 |
Dec 2025 32 | Dec 2025 | 32 |
Jan 2026 32 | Jan 2026 | 32 |
Feb 2026 32 | Feb 2026 | 32 |
Mar 2026 32 | Mar 2026 | 32 |
Apr 2026 32 | Apr 2026 | 32 |
May 2026 30 | May 2026 | 30 |
How Other Brands Compare
Gucci is ranked #4 for NPS among its competitors. Kendra Scott, LLC. and CHANEL come in first and second, with Versace coming in at third.
 Gucci |  CHANEL |  Versace |  Kendra Scott, LLC. | |
| Global Ranking | #52 | #28 | #64 | #882 |
| NPS | 31 | 39 | 37 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $7.46B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gucci NPS by Gender
Male customers rated Gucci's NPS 1 points higher than Female customers.
Male
31
Gucci's NPS was rated 31 by Male customers on Comparably.
56%
Promoters
19%
Passives
25%
Detractors
Female
30
Gucci's NPS was rated 30 by Female customers on Comparably.
57%
Promoters
16%
Passives
27%
Detractors
Gucci NPS by Ethnicity
Gucci's NPS was rated the highest by Other customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 13 | Caucasian | 13 |
Hispanic or Latino 17 | Hispanic or Latino | 17 |
African American/Black 36 | African American/Black | 36 |
Asian or Pacific Islander 18 | Asian or Pacific Islander | 18 |
Native American 0 | Native American | 0 |
Other 38 | Other | 38 |
Gucci NPS by Age
Gucci's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Gucci NPS by Usage
Gucci's NPS was rated the highest by customers who have used Gucci's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
1 to 2 Years 39 | 1 to 2 Years | 39 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 22 | 5 to 10 Years | 22 |
Over 10 Years 19 | Over 10 Years | 19 |
Gucci NPS vs. Competitors
Compared to its competitors, Gucci's NPS is rated right below Versace.
| COMPANY | NPS Score | |
|---|---|---|
| Kendra Scott, LLC. | 42 |
| CHANEL | 39 |
| Versace | 37 |
| Gucci | 31 |
Gucci Customer Reviews
Out of the 90 Gucci customer reviews 70 were positive and 20 were constructive. Gucci customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Gucci Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Gucci users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gucci Customer Loyalty Score by Gender
Female customers rated Gucci's Customer Loyalty score 2% higher than Male customers.
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Male
75%
Yes
Female
77%
Yes
Gucci Customer Loyalty Score by Ethnicity
Gucci's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Gucci.
78
out of 100
Caucasian
68
out of 100
Hispanic or Latino
82
out of 100
African American/Black
68
out of 100
Asian or Pacific Islander
85
out of 100
Native American
79
out of 100
Other
Gucci Customer Loyalty Score by Age
Gucci's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 72% | 18-25 | 72% |
26-30 86% | 26-30 | 86% |
31-35 75% | 31-35 | 75% |
36-40 83% | 36-40 | 83% |
41-45 71% | 41-45 | 71% |
46-50 81% | 46-50 | 81% |
51-55 83% | 51-55 | 83% |
56-60 78% | 56-60 | 78% |
61-65 90% | 61-65 | 90% |
66+ 74% | 66+ | 74% |
Gucci Customer Loyalty Score by Usage
Gucci's Customer Loyalty score was rated the highest by customers who have used Gucci's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Gucci Customer Loyalty Score by Industry
Gucci's Customer Loyalty score was rated the highest by Computer Hardware industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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Gucci Customer Loyalty vs. Competitors
Compared to its competitors, Gucci's Customer Loyalty score is rated right below Versace.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kendra Scott, LLC. | 81% |
| CHANEL | 79% |
| Versace | 77% |
| Gucci | 76% |
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Customer Loyalty for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Gucci's Customer Loyalty score is rated right below Glossier.
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Gucci Product Quality
4.2/5
Gucci has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Gucci Product Information
Gucci’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Gucci's product the highest. Reviewers from the Accounting industry rated Gucci the lowest at 4.3.
- Website
- http://www.gucci.com
- Company Size
- 10,000+ Employees
Industry
Fashion and Beauty
Ecommerce and Marketplaces
Quick Insights into Gucci Product Quality
Gucci's Product Quality score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Hospitality industry.
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Ranked Gucci Product Quality the Highest
Ranked Gucci Product Quality the Lowest
Gucci Product Quality Score by Gender
Female customers rated Gucci's Product Quality score 0.1 stars higher than Male customers.
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Male
4/5
Female
4.1/5
Gucci Product Quality Score by Ethnicity
Gucci's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 4.1 | Native American | 4.1 |
Other 4.2 | Other | 4.2 |
Gucci Product Quality Score by Age
Gucci's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.4 | 41-45 | 3.4 |
46-50 4.1 | 46-50 | 4.1 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.5 | 56-60 | 3.5 |
61-65 4 | 61-65 | 4 |
66+ 3 | 66+ | 3 |
Gucci Product Quality Score by Usage
Gucci's Product Quality score was rated the highest by customers who have used Gucci's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Gucci Product Quality Score by Industry
Gucci's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Hospitality industry customers.
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Gucci Product Quality vs. Competitors
Compared to its competitors, Gucci's Product Quality score is rated right above Kendra Scott, LLC., and is preceded by Versace.
| COMPANY | Product Quality Score | |
|---|---|---|
| CHANEL | 4.2/5 |
| Versace | 4.2/5 |
| Gucci | 4.2/5 |
| Kendra Scott, LLC. | 4.1/5 |
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Product Quality for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Gucci's Product Quality score is rated right above American Eagle Outfitters, and is preceded by CHANEL.
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Gucci Pricing
Gucci ROI & Value For Money
3.8/5
Gucci has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Gucci Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry. The users from the Real Estate industry think that they had the lowest ROI from Gucci.
Quick Insights into Gucci ROI
Gucci's ROI score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Real Estate industry.
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Ranked Gucci ROI the Highest
Ranked Gucci ROI the Lowest
Gucci ROI Score by Gender
Female customers rated Gucci's ROI score 0.1 stars higher than Male customers.
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Male
3.6/5
Female
3.7/5
Gucci ROI Score by Ethnicity
Gucci's ROI score was rated the highest by African American/Black customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 3 | Native American | 3 |
Other 3.8 | Other | 3.8 |
Gucci ROI Score by Age
Gucci's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 3.6 | 46-50 | 3.6 |
51-55 3.4 | 51-55 | 3.4 |
56-60 3.1 | 56-60 | 3.1 |
61-65 3.5 | 61-65 | 3.5 |
66+ 2.5 | 66+ | 2.5 |
Gucci ROI Score by Usage
Gucci's ROI score was rated the highest by customers who have used Gucci's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Gucci ROI Score by Industry
Gucci's ROI score was rated the highest by Telecommunications industry customers, and the lowest by Real Estate industry customers.
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Gucci Pricing vs. Competitors
Compared to its competitors, Gucci's ROI score is rated right below Versace.
| COMPANY | Pricing Score | |
|---|---|---|
| CHANEL | 3.9/5 |
| Kendra Scott, LLC. | 3.9/5 |
| Versace | 3.9/5 |
| Gucci | 3.8/5 |
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ROI for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Gucci's ROI score is rated right above Crocs, and is preceded by American Eagle Outfitters.
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Gucci Customer Satisfaction (CSAT)
Gucci Customer Satisfaction (CSAT) Score
79 / 100
Gucci has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
45%
Satisfied
34%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Gucci Customer Satisfaction
Gucci's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the International Affairs industry.
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Ranked Gucci Customer Satisfaction the Highest
Ranked Gucci Customer Satisfaction the Lowest
Gucci Customer Satisfaction Score by Gender
Female customers rated Gucci's Customer Satisfaction score 1 points higher than Male customers.
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76 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 32% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 7% | |
Very Dissatisfied | 7% |
77 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 3% | |
Very Dissatisfied | 14% |
Gucci Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Gucci's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
45%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
6%
Very Dissatisfied
17%
CSAT according to Hispanic or Latino
Gucci's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
8%
Very Dissatisfied
21%
CSAT according to African American/Black
Gucci's Customer Satisfaction (CSAT) score was rated 83% according to African American/Black users and customers.
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83 / 100
Very Satisfied
45%
Satisfied
38%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
6%
Very Dissatisfied
8%
CSAT according to Asian or Pacific Islander
Gucci's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
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86 / 100
Very Satisfied
41%
Satisfied
45%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
1%
Very Dissatisfied
5%
CSAT according to Native American
Gucci's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Gucci's Customer Satisfaction (CSAT) score was rated 78% according to Other users and customers.
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78 / 100
Very Satisfied
45%
Satisfied
33%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
3%
Very Dissatisfied
9%
Gucci Customer Satisfaction Score by Age
Gucci's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Gucci.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 90% | |||||||||||||||
| 26-30 | 82% | |||||||||||||||
| 31-35 | 81% | |||||||||||||||
| 36-40 | 69% | |||||||||||||||
| 41-45 | 48% | |||||||||||||||
| 46-50 | 77% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 53% | |||||||||||||||
| 61-65 | 44% | |||||||||||||||
| 66+ | 57% |
Gucci Customer Satisfaction Score by Usage
Gucci's Customer Satisfaction score was rated the highest by customers who have used Gucci's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Gucci Customer Satisfaction Score by Industry
Gucci's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by International Affairs industry customers.
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{
"title": "Gucci Customer Satisfaction Score by Industry",
"text": "Gucci's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by International Affairs industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 74,
"stars": 0,
"csatScore": 74,
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"scoreClassName": "",
"scoreLabel": 74
},
{
"label": "Accounting",
"groupId": 495,
"score": 87,
"stars": 0,
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"scoreClassName": "",
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},
{
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"groupId": 496,
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"scoreClassName": "max",
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{
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"groupId": 497,
"score": 88,
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"scoreClassName": "",
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},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 65,
"stars": 0,
"csatScore": 65,
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"scoreClassName": "",
"scoreLabel": 65
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 77,
"stars": 0,
"csatScore": 77,
"text": "Gucci's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 77
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 84,
"stars": 0,
"csatScore": 84,
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"scoreClassName": "",
"scoreLabel": 84
},
{
"label": "Business Supplies and Equipment",
"groupId": 505,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Consulting",
"groupId": 511,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Education",
"groupId": 515,
"score": 91,
"stars": 0,
"csatScore": 91,
"text": "Gucci's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 91
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "Gucci's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Gucci's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Gucci's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "International Affairs",
"groupId": 527,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Gucci's Customer Satisfaction score is rated by International Affairs customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "International Trade and Development",
"groupId": 528,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Gucci's Customer Satisfaction score is rated by International Trade and Development customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Legal",
"groupId": 529,
"score": 57,
"stars": 0,
"csatScore": 57,
"text": "Gucci's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Luxury Goods and Jewelry",
"groupId": 532,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Gucci's Customer Satisfaction score is rated by Luxury Goods and Jewelry customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Marketing, Advertising and Research",
"groupId": 535,
"score": 78,
"stars": 0,
"csatScore": 78,
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"scoreClassName": "",
"scoreLabel": 78
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"stars": 0,
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"label": "Retail",
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}Gucci Customer Satisfaction vs. Competitors
Compared to its competitors, Gucci's Customer Satisfaction score is rated right above Kendra Scott, LLC., and is preceded by CHANEL.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Versace | 81% |
| CHANEL | 80% |
| Gucci | 79% |
| Kendra Scott, LLC. | 72% |
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Customer Satisfaction for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Gucci's Customer Satisfaction score is rated right above Glossier, and is preceded by CHANEL.
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Gucci Customer Service
4/5
Gucci has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gucci's Customer Service
Address
Florence Italy
Website
http://www.gucci.com
Phone Number
(877) 482-2430
Quick Insights into Gucci Customer Service
Gucci's Customer Service score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the International Affairs industry.
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Ranked Gucci Customer Service the Highest
Ranked Gucci Customer Service the Lowest
Gucci Customer Service Score by Gender
Gucci's Customer Service score was rated 3.9 by both Female and Male customers on Comparably.
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Male
3.9/5
Female
3.9/5
Gucci Customer Service Score by Ethnicity
Gucci's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.8 | Native American | 3.8 |
Other 3.9 | Other | 3.9 |
Gucci Customer Service Score by Age
Gucci's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.5 | 36-40 | 3.5 |
41-45 3.2 | 41-45 | 3.2 |
46-50 3.8 | 46-50 | 3.8 |
51-55 3.4 | 51-55 | 3.4 |
56-60 2.9 | 56-60 | 2.9 |
61-65 3.8 | 61-65 | 3.8 |
66+ 2.5 | 66+ | 2.5 |
Gucci Customer Service Score by Usage
Gucci's Customer Service score was rated the highest by customers who have used Gucci's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Gucci Customer Service Score by Industry
Gucci's Customer Service score was rated the highest by Telecommunications industry customers, and the lowest by International Affairs industry customers.
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Gucci Customer Service vs. Competitors
Compared to its competitors, Gucci's Customer Service score is rated right above Kendra Scott, LLC., and is preceded by Versace.
| COMPANY | Customer Service Score | |
|---|---|---|
| CHANEL | 4.1/5 |
| Versace | 4/5 |
| Gucci | 4/5 |
| Kendra Scott, LLC. | 3.9/5 |
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Customer Service for Other Fashion and Beauty Brands
In the Fashion and Beauty industry, Gucci's Customer Service score is rated right above American Eagle Outfitters, and is preceded by CHANEL.
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Gucci as an Employer
3.8/5
Gucci has a 3.8/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Gucci scored a 31 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Gucci would recommend the brand to a friend. ENPS measures how likely Gucci employees would recommend working at Gucci to a friend.
Net Promoter Score
31
NPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 45% | Promoters |
|---|---|
| 16% | Passive |
| 39% | Detractors |
Global Ranking Snapshot
Gucci is ranked #52 in the Global Top 100 Brands. It ranks just behind Crocs and just ahead of AMD.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
50 |  | Shopify |  | Tobi Lutke | Tech |
51 | | Crocs |  | Andrew Rees | Fashion and Beauty |
52 | | Gucci | | Marco Bizzarri | Fashion and Beauty |
53 |  | AMD |  | Lisa Su | Tech |
54 |  | Tiffany & Co |  | Anthony Ledru | Fashion and Beauty |
55 |  | The Coca-Cola Company |  | James Quincey | Food and Beverages |
56 |  | Rooster Teeth |  | Jordan Levin | Media and Entertainment |
Fashion and Beauty Ranking Snapshot
Gucci is ranked #8 in the Fashion and Beauty Industry. It ranks just behind Crocs and just ahead of Tiffany & Co.
