Help Scout Engineering Department Employee Reviews
Briefly describe your overall experience at your company
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What do you like best about the leadership team?
My manager, in particular, is very hands-off. He tells me the work that needs to be done, and trusts me to do it. That works perfectly for me.
Review from Engineering Dept
Transparency into decision making and their open humility and equal sharing of mistakes and successes.
Review from Engineering Dept
They listen and make an effort to work through the issues
Review from Engineering Dept
There is no micro-management at all, you can get your work done when and where you are most productive. You'll get all the support you need for getting tasks done .
Review from Engineering Dept
They communicate clearly and thoroughly about where the company is and where they want it to be. They are ambitious but not impatient. And they explicitly, consciously, and carefully pursue the art of being good -- to their customers, their employees, and the world as well as to themselves.
Review from Engineering Dept
What does the leadership team need to get better at?
Hold tight to the vision that the founders have, the best people doing their best work and striving for perfection, that extra mile increases customer satisfaction. Remove micromanagement from the line managers and avoid using the word resource to refer to team mates.
Review from Engineering Dept
There is a clear strategy and vision from the founders. At the mid management tier there is micromanagement which is a unnecessary.
Review from Engineering Dept
Great founders, mediocre management. My team (engineering) hasn't got a good leadership.
Review from Engineering Dept
I encourage you to share specifics with the Head of People Ops (Becca) or Nick (CEO)! You may also submit anonymous feedback via the link on the Guide to the Galaxy Confluence page.
What is the best part about your compensation package?
Help Scout executes annual salary comparisons across the market to ensure they are paying people fairly. Love that.
Review from Engineering Dept
OK salary. Super hard to level up. Poor options amount compared to other companies.
Review from Engineering Dept
Work hours flexibility. Health benefits paid for me and the immediate family.
Review from Engineering Dept
An stipend amount to cover for Health & Dental Insurance, Accountant costs.
Review from Engineering Dept
No stock options, and no stock-option mentality: no vesting, no mysterious valuations, no weird tax traps, no distorted incentives, no eternally delayed IPO, no hush-hush private cash-outs for a select few. Our financials are transparent, our salaries are transparent, they pay me with money! Hooray!
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
We have defined pay levels but the progression through them or whether you match the description is not obvious.
Review from Engineering Dept
Salary band progression and pay levels descriptions are not obvious to how they are rated or implemented. Domain knowledge doesn't seem as highly rated as it should be.
Review from Engineering Dept
What are some of the best things about your team?
Super high quality, everyone goes above and beyond to help, the team is very inclusive.
Review from Engineering Dept
Very smart and supportive individuals who are committed to their craft and the success of our products
Review from Engineering Dept
Talented and hard working folks
Review from Engineering Dept
Some of the brightest and most passionate people I've ever worked with
Review from Engineering Dept
Meetings are short, concise, with a specific objective and based on the importance of them and/or if people missed them, they'll be recorded and shared so you can watch them later on your own time.
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
We're growing quite quickly, a push again for small autonomous full product teams.
Review from Engineering Dept
What is most positive about the culture and environment at your company?
The founders have a vision of being excellent at your craft with a work life balance. Never give this up, it rocks!
Review from Engineering Dept
The founders place great emphasis on the remote culture and it's advantages of location flexibility and time for hobbies,relaxing and friends/family. It's something I admire and am very happy to be part of!
Review from Engineering Dept
Supportive, humble, vulnerable, kind, and very helpful!
Review from Engineering Dept
people are helpful and smart in general
Review from Engineering Dept
We're positive and constructive without being complacent. It's a company full of designers and critical thinkers, and we're fairly comfortable thinking critically in front of each other, but we don't take it personally and we take pains to boost each others' confidence.
Review from Engineering Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Getting to work with some of the bests engineers in the industry.
Review from Engineering Dept
Being allowed to work freely on challenging and interesting projects, with colleagues who are generally on the same wavelength.
Review from Engineering Dept
Getting a chance to work together with my co-workers to make our customers happy.
Review from Engineering Dept
We've got a great product and we're tackling interesting problems.
Review from Engineering Dept
That I can work with and also learn from excellent and such skillful people.
Review from Engineering Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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