
This is a larger conversation that starts at the VP level.
Spending time with my customers to improve their processes and work flows.
Combination of everything including the options we have make the package as a whole competitive.
The team as a whole is very well versed on our products. It is not uncommon for our team to meet without our managers oresent to discuss improvement strategies.
The level of communication is negligable. We are told weeks after a decision has been made and basically told to live with it, even if it is not in the best interest of our customers. They appear to be out of touch with the client base and do not leverage thier employees for input.