LexisNexis Risk Solutions Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
i love my job, the company, and the perks. I am hoping to be here long term.
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What do you like best about the leadership team?
Consistently deliver excellence and clear communication
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I almost never see or hear from them because they are all based in the UK. It's a little annoying that it feels like the leadership team forgets about the US team, but also nice that they don't try to over-manage a team they know little about.
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Transparent. Diversity. And clear instruction.
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They are good at what they do
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They listen and are always willing to lend a helping hand.
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What does the leadership team need to get better at?
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What is the best part about your compensation package?
I like that there are merrit raises.
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the company smart pension scheme
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What I like most are the benefits and the salary. But the bonus could be better.
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Big fan of the flexibility and wide range of options that LNRS includes (even if most aren't subsidized). ESPP is great, PTO is competitive.
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Commercial insurance can cover child.
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Why do you feel undervalued and what would make you feel better about your compensation?
pay could be slightly better for what we do.
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A better salary would make me feel more valued
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Fair workload across all members of my team. Working harder to have more expertise in certain areas only punishes you with more work being isolated to you in the future
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I feel that my compensation could be more. When I asked what the salary range for my position was, I was never given an answer. The fact that our bonuses were taken away a few years ago was very disappointing.
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I hope they didnt change our bank partner here in REPH and I heard that they are planning to change our HMO which is not a good move. I also think that they should increase our HMO Maximum Benefit Limit
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What are some of the best things about your team?
We treat everyone equally and foster great conversations.
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Easy going. Quick response. And willing to share.
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everyone is always willing to help one another and lend a hand when things are difficult
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we are always open, willing, and ready to help each other
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We are always there for each other.
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What do your coworkers need to improve and how could you work together better?
I no longer have trust in my team. Most of my team seems to have hidden agendas and I feel I could get thrown under the bus and second.
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My coworkers are great but I wont pretend to look forward to speaking with them. They do their work well and things run very smoothly. I like them as coworkers but we are not close friends and that is not a bad thing. They're good people.
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Better communication across different teams
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More friendly social interaction that isn't strictly work-related.
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What is most positive about the culture and environment at your company?
everyone is pretty laid back
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The culture and environment at the company are incredibly positive. There’s a strong emphasis on collaboration, where everyone’s ideas are valued, and open communication is encouraged. The work environ
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Open and equality. We proactively thinking.
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Respect, inclusion, and a good sense of humor.
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The positive thing about the culture and environment here is the friendly and supportive atmosphere.
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What needs to change to make the company culture better?
I am not sure, maybe intervention with HR
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A true customer focus across all parts of the organization, a willingness to own a problem to resolution, understanding that work needs to be done versus trying to move the efforts to other groups
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Flexibility and a great manager
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Flexing up into positions typically associated with a higher-ranking employee
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Fast learning. And other team mates are willing to help.
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when i do a good job and am praised for it by my team and my manager
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working remotely makes me happy and grateful every day
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What's going wrong and how can it be improved?
Workload and capacity issues - too much
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Micromanagements. Since this is the decisions from management, it cannot be easily be improved.
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The collaborations between teams that I work with can sometimes be needlessly confrontational and it's a bit stressful when my job relies on those relationships.
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Promoting people based on uncontrollable factors such as skin color and gender. I have never seen an email promoting hard work, reliability, character, or anything else that determines how well someone will fit in a role.
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The process is confusing. Supports are not calibrated. The calls queue are high and we are stress to meet demands from our support to lessen the aftercall work but yet provide high quality calls and notes
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What do you like best about your company?
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What would you most like to see improved at your company?
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