LHC Group Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
OVERALL = GOOD. AS WITH MOST COMPANIES, SOME THINGS COULD BE BETTER
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
They take to time to listen and help when needed
Review from Customer Support Dept
helpful; personable; knowledgeable; available; willing
Review from Customer Support Dept
Clear expectations, work life balance, great leadership
Review from Customer Support Dept
Communicative, effective leadership, Empathetic, and
Review from Customer Support Dept
SUPERVISOR IS VERY CARING AND WORKS WITH US
Review from Customer Support Dept
What does the leadership team need to get better at?
The director of the customer connections department is incredibly unprofessional and regularly embarrasses people in the group chat. Our benefits are not worth the horrible work environment and there isn't enough PTO to reset from the stress of working under terrible management
Review from Customer Support Dept
Incentives and appreciation of tenure of work
Review from Customer Support Dept
Need communication, there is none. It has been worse since June due to problems with bonus Waiver MA allotted for CM due to Covid 19. They never asked how Waiver works, process was not paid out properly. We get $50 month, no matter how many times we see clients or needs they have.
Review from Customer Support Dept · See LHC Group's Response
Actually treat every employee fairly, not just always default to covering for Nurse Practitioners because they are their bread and butter.
Review from Customer Support Dept
Managing personnel , training personnel and retaining employees
Review from Customer Support Dept
What is the best part about your compensation package?
I am not sure at the moment
Review from Customer Support Dept
My PTO is great and hopefully retirement is building
Review from Customer Support Dept
PAID TIME OFF IS BEST
Review from Customer Support Dept
I love the 4 day work week
Review from Customer Support Dept
Competitive salary against market in same area of specialty
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I received more PTO as a part time retail employee and my out of pocket healthcare costs quadrupled between this job and my last, which was a non-profit
Review from Customer Support Dept
Put our pay back up
Review from Customer Support Dept
With the rising cost of food and everyday needs our paychecks are not keeping up with the cost of living. By providing more incentive to keep talented staff and offer a competitive pay with good benefits we will keep and invite the kind of employees that we want to have working for our company.
Review from Customer Support Dept
I feel undervalued secondary to being changed from per visit to salaried which resulted in a 40% pay cut. I also feel undervalued because we were told that if we didn't like the salary assigned to us that we could look for work elsewhere and that it was not open for discussion and no raises.
Review from Customer Support Dept
I don't feel undervalued just under paid
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What are some of the best things about your team?
friendly, family like, helpful and trustworthy
Review from Customer Support Dept
Best of the best in LHC
Review from Customer Support Dept
WE ENJOY EACH OTHER AND MORE IMPORTANTLY HELP ONE ANOTHER
Review from Customer Support Dept
Everyone is willing to help each other no matter what the cause; Friendly and easy to get along with
Review from Customer Support Dept
we work as a team
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
We are all frustrated every day by our management, which makes us all cranky
Review from Customer Support Dept
STOP BACK STABE OTHER PEOPLE
Review from Customer Support Dept
They need to be trained more extensively in the rev cycle all together. Also need to be brought down and don't think they know everything and learn constructive criticism.
Review from Customer Support Dept
better training, orientation, preceptorship program, communication, stop just hiring "warm bodies", if the ADONs have to work the floor, they should actually work the floor, not just hide in the office and pretend to charge. Management should be a reference point. ours are not at all
Review from Customer Support Dept
certain coworkers talk too much and interrupt the workflow. Less talking could result in better productivity.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
I work from home at the moment
Review from Customer Support Dept
while even working remotely still feel part of the team
Review from Customer Support Dept
The culture of providing good quality care
Review from Customer Support Dept
BEING ABLE TO SCHEDULE TIME OFF THAT I NEED OFF AND MAKE IT UP
Review from Customer Support Dept
Family friendly and puts the patients first
Review from Customer Support Dept
What needs to change to make the company culture better?
Less employee turnover in the workplace
Review from Customer Support Dept
Treat everyone like they matter
Review from Customer Support Dept
Management needs to be honest and stop signing on people who don't qualify so she gets her bonus. Executive director is sneaky and lies about everything. Management is lazy and won't even make a phone call if you need support
Review from Customer Support Dept
#1 - June would have to go. Problems started with Angela and continued with June. #2 - Be true to the Mission and Vision LHC is SUPPOSED to be about. #3 - Be true to The Norton Way #4 - DONT WORK YOUR EMPLOYEES TO DEATH!!!!!
Review from Customer Support Dept
What did you like most about the interview process?
The entire process was very smooth
Review from Customer Support Dept
Comfortable, I felt at ease and did not feel pressured about my experience or my failures....
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Achieving good outcomes after setting processing and practices in place
Review from Customer Support Dept
Working remotely and being able to meet with clinicians via team meetings
Review from Customer Support Dept
GETTING WORK DONE WITHOUT BEING STRESSED WHEN THAT HAPPENS
Review from Customer Support Dept
Getting my work completed with accuracy
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Being able to work from home at my pace
Review from Customer Support Dept
What's going wrong and how can it be improved?
All of my answers so far has covered this
Review from Customer Support Dept
Management needs to set clear guidelines and once set, actually adhere to them no matter how much providers complain about set guidelines, and most of all treat every single employee the exact same and not play favorites.
Review from Customer Support Dept
Conflicting expectations. Lack of appreciation for effort. Nagging executives
Review from Customer Support Dept
Company cares more about bottom dollar and do not care about employees
Review from Customer Support Dept
FEELING LIKE SOME ONE CARE ABOUT YOU
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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