Lurn Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
I love Lurn! It has really opened so many doors for me and grown me as a manager!
Review from Customer Support Dept
What do you like best about the leadership team?
Encourages creative thinking and brainstorming
Review from Customer Support Dept
They are extremely helpful and always don't micro manage. If there is ever an issue whether it be personal or something in the workplace, our boss is great in finding a solution and taking care or it. They are never above jumping into the trenches and working beside us as well.
Review from Customer Support Dept
their willingness to do whatever it takes to help you completed your task assingned
Review from Customer Support Dept
The team is always collaborative, and never left behind anyone with information and recognizion.
Review from Customer Support Dept
What I like about the leadership team is they are available to assist you anytime.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Lurn yet.
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What is the best part about your compensation package?
The pay is fair for the work I do!
Review from Customer Support Dept
The benefits package is great! We have a very generous PTO package, great healthcare insurance (dental and vision), I could go on, but your question was my favorite part, the PTO.
Review from Customer Support Dept
The company made great efforts to compensate us in all possible ways, then we have many benefits in addition to the paycheck, like prizes, gifts, time off, the company always recognize in many ways your effort.
Review from Customer Support Dept
The Dental and Health have fantastic coverage, Vision could be better
Review from Customer Support Dept
Great benefits in general! And being able to work remotely is definitely a plus.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Is not that I feel undervalued, I believe that we're working harder, either taking multiple task while maintaining the best customer satisfaction rate. Compensation should be reconsider If employees are working hard.
Review from Customer Support Dept
What are some of the best things about your team?
Most of the team is amazing, they are like family. If I have a question or need help with something, most people will help without any hesitation.
Review from Customer Support Dept
we worked as a team and not as individuals
Review from Customer Support Dept
We work together and organized in all the time zones and everybody is always willing to support eachother.
Review from Customer Support Dept
We are all beast and support each other with our tasks.
Review from Customer Support Dept
We always have each other's back and get everything accomplished together
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The culture is one of a family. You can't find a better group of people to work with. Everyone wants to give their best and we all work together to make it the best digital platform for our clients. It's hard to put the feeling into words, but their is a sense of deep caring for one another.
Review from Customer Support Dept
focus on the welfare of our students
Review from Customer Support Dept
The most positive is that we are always customer-oriented, and we work every day to improve the experiences of the students.
Review from Customer Support Dept
The positivity and energy everyone brings
Review from Customer Support Dept
We encourage one another to succeed!
Review from Customer Support Dept
What needs to change to make the company culture better?
Most of the people in my group are truly remarkable, but there is always one or two that can make things difficult, however, I consider this a growing experience for me, I need to learn how to deal with all personality types.
Review from Customer Support Dept
What did you like most about the interview process?
I loved that the interviews were both very conversational. It didn't feel like an interview.
Review from Customer Support Dept
it was clearly defining the goals of the company and the process was very gast
Review from Customer Support Dept
it was absolutely friendly and respectful
Review from Customer Support Dept
The enneagram test was completely new to previous experiences, which made it more fun
Review from Customer Support Dept
Talking with different departments for sure
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
For the most part I am. It's a great place to help our customers and provide them with a red carpet experience when it comes to customer service. I always try to think outside the box and think of ways to add value so they know that we care for them too.
Review from Customer Support Dept
my ability to learn something new everyday
Review from Customer Support Dept
I'm learning every day new things that help me in my self-development and make me extremely happy to help my students.
Review from Customer Support Dept
When I can resolve issues quickly and efficiently with minimal problems popping up in between
Review from Customer Support Dept
The company culture is so GOOD
Review from Customer Support Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of Lurn yet.
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What do you like best about your company?
The family culture. Most are very caring and helpful people.
Review from Customer Support Dept
What would you most like to see improved at your company?
Maybe take some suggestions from those of us on the front lines. There are certain things that could be made much easier if upper management asked or listened to what we have to say.
Review from Customer Support Dept