MISUMI Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
A place where you can learn and grow your skills if you are open to learn.
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
I love how transparent management and leadership is when it comes to their plans. They will tell me if things are not going well and also would tell me what they expect from me to do to make their lives easier. It becomes a more mutual relationship where we help each other out and do our part.
Review from Customer Success Dept
helpful, goal orientated, friendly, teaching skills, patience
Review from Customer Success Dept
Making time to discuss issues and try to find resolution within or with other departments.
Review from Customer Success Dept
I trust the leadership team.
Review from Customer Success Dept
They care about employees, and treat everyone as a family. knowlegable as well, and work for the best of their employees.
Review from Customer Success Dept
What does the leadership team need to get better at?
They Need to actually care about what the employees need. Put employees first, employees will be happier and more productive. Then they will naturally bring in more customers and make customers happier. But employees have been shown many times that the company does not actually care about them.
Review from Customer Success Dept
Communication and focusing on customer experience to retain customers. Be more proactive instead of waiting for the customer to inform the faults of MISUMI
Review from Customer Success Dept
Remaining unbiased when distributing the workload.
Review from Customer Success Dept
What is the best part about your compensation package?
I love the free gym membership along with a good insurance package and retirement plan.
Review from Customer Success Dept
I feel I'm paid fairly and have access to great benefits.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Way underpaid. With the new laws in Illinois I am able to see pay ranges of other companies. out of 45 job descriptions, I was paid less than all of the minimum that they are offering for similar roles. Pay more. Benefits and bonus do not count towards wages. we pay for benefits. Bonus not guaranted
Review from Customer Success Dept
The economy is getting expensive.
Review from Customer Success Dept
Having clear expectations from management and treated fairly for the hard work that I do for all of internal MISUMI - Realize that I help with all departments and would be nice to be recognized and compensated for all the skills that I bring to customers and MISUMI as a whole
Review from Customer Success Dept
No support from the company and getting higher compensation for the work we do.
Review from Customer Success Dept
I handle multiple requests within my own department as well as an SME for other departments. Working 10-12 hours daily to try to keep customers happy and to secure future business.
Review from Customer Success Dept
What are some of the best things about your team?
they are friendly and helpful
Review from Customer Success Dept
Hardworking, devoted, passionate, and empathetic.
Review from Customer Success Dept
The team is open to change and making things better.
Review from Customer Success Dept
What I like about my coworkers is that they are hard workers and also social and friendly. We also have this great cooperation within the team and other departments.
Review from Customer Success Dept
Most coworkers are great. They are helpful and friendly. Its the management that is the issue.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Be customer focused and help to the best of their ability - Not have the mentality of "this is not part of my job/task" - Need to work towards making customer happy with out the rudeness
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
This one is hard. Honestly there isn't too much actual positivity. The main thing is the coworkers. Like I said, they are friendly and helpful.
Review from Customer Success Dept
the office environment is peaceful.
Review from Customer Success Dept
Training, President cares about employees
Review from Customer Success Dept
The company is very team oriented.
Review from Customer Success Dept
Everything in the work field is awesome
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I work at a place where I like the people I work with, management and upper management cares and does everything they can to help us, and there's emphasis on your well-being instead of being expendable.
Review from Customer Success Dept
Learning and growing my skills
Review from Customer Success Dept
When my shift ends, and I get to go home.
Review from Customer Success Dept
Being able to solve difficult problems and recommend ways to improve performance.
Review from Customer Success Dept
WORKING IN A POSITIVE ENVIRONMENT
Review from Customer Success Dept
What's going wrong and how can it be improved?
Management needs retraining or to step down. They stand in the way of progress constantly. They have been making it harder for me to do my job effectively. Instead of doing anything interesting I have been doing repetitive work that gets essentially torn up because of the tiniest details.
Review from Customer Success Dept
Attitude towards customers and employees
Review from Customer Success Dept
To have all employees care about the customer experience and to handle issues from start to finish instead of passing the issue along because "they" don't believe that their department handles.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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