Publicis Sapient Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
good start, but clear burnout path. Poor WLB is the norm for engaged employees.
Review from Customer Success Dept
What do you like best about the leadership team?
They seem transparent and smart
Review from Customer Success Dept
What does the leadership team need to get better at?
Relating to the average employee Understanding the compensation landscape
Review from Customer Success Dept
Compensation for longtime employees is behind that of new hires at lower levels
Review from Customer Success Dept
What is the best part about your compensation package?
My compensation matches my level of experience in the industry and with the company.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Higher comp Better health plan Equity for more people to build wealth over time
Review from Customer Success Dept
merit adjustments that meet inflation. Promotions process is unnecessarily beaureaucratic, and raises are too low. Easier to join a new company.
Review from Customer Success Dept
Money for health & wellness ($300 is nothing in NYC), work from home office supplies, better pay (comparable to deloitte or accenture) and quicker promotions. It's NOT a good thing to be a boomerang company. People leave and return so they can raise salary/title...try rewarding people who stay at PS
Review from Customer Success Dept
What are some of the best things about your team?
Camaraderie Desire to do the right thing for our clients
Review from Customer Success Dept
high competence of longtime employees
Review from Customer Success Dept
They are warm, kind, smart
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Leaders are fair, open, and collaborative - particularly in the PS Healthcare team.
Review from Customer Success Dept
Benefits are good. no other culture to speak of.
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The people I work with
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What needs to change to make the company culture better?
leadership needs to be truly invested in change, money needs to be invested, hiring more diversity, ensuring equitable pay -- try public pay scales to even the playing fields (men make so much more money than women on average at PS)
Review from Customer Success Dept
What did you like most about the interview process?
My case was very much aligned to the role - I appreciated the difficulty.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
In many ways this is a dream job, so I’m thrilled to be doing the work I am, and am constantly impressed by the quality of the people I work with. A lot of high impact low ego individuals which can be a rari
Review from Customer Success Dept
When I am being intellectually stimulated
Review from Customer Success Dept
What's going wrong and how can it be improved?
Increase compensation. Especially if you advertise that the company has done so well in consecutive years.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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