Qualfon Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It was overall great experience, that shaped me personally and professionally.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The listen and try to assist you every step of the way. The trainings help make sure we can gain confidence and be great at our jobs daily.
Review from Customer Support Dept
They are responsive to our needs, and invest in making our work environment fun and enjoyable. The company has a Spiritual Dimension: The call to consecrate Qualfon is to recognize that all good comes from God and is to be returned, as gift, in great humility, faith and love.
Review from Customer Support Dept
They know the employee is what drives company success. They are there to provide support for the employees and the clients.
Review from Customer Support Dept
Dedicated to accomplishing excellence by investing time to ensure each employee feels special and valued.
Review from Customer Support Dept
Very opened, caring, motivational, doesn't just give you a task they ensure that you are well equipped to handle the task.
Review from Customer Support Dept
What does the leadership team need to get better at?
Ironically, communication, but more importantly, dealing with human beings
Review from Customer Support Dept
Have a heart. Show some of the empathy you preach.
Review from Customer Support Dept
Communciation is key to know when someone can worrk and whn they cant.
Review from Customer Support Dept
Trating employees like human beings.
Review from Customer Support Dept
What is the best part about your compensation package?
Everything about it is great.
Review from Customer Support Dept
Making money but for real I have no complaints
Review from Customer Support Dept
The paid time off is appreciated, and the person office staff is there to assist with personal challenges.
Review from Customer Support Dept
Paid vacation time and the new sick leave policy
Review from Customer Support Dept
Our compensation is reviewed often and employees are rewarded fairly.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Compensation is competitive / average. Health Insurance and 401K match are below average.
Review from Customer Support Dept
Not taking away PTO, better benefit plans, stronger 401k comp and investment options
Review from Customer Support Dept
better payroll standardization and fcking fix your deductions
Review from Customer Support Dept
salary increase and allowance increase
Review from Customer Support Dept
The rigors of call center industry is what makes it enough to raise our salary.
Review from Customer Support Dept
What are some of the best things about your team?
Everyone is capable, dependent and proactive in a lot of things.
Review from Customer Support Dept
They are positive people and patient as well. There are often a lot of changes, but they make sure we see the work in action and are there if we need any assistance
Review from Customer Support Dept
We work well together, and despite personal differences, we can stay focused for the good of the people and departments that we serve.
Review from Customer Support Dept
My team is very skilled at what they do. They are also very good at trying to help each other. Success is measured as a team as well as individually. I enjoy working with everyone in my team.
Review from Customer Support Dept
training team works together and are a total fam
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Have actual meetings at work.
Review from Customer Support Dept
Communicaton about when yhey are available
Review from Customer Support Dept
The coworkers are fine. It's the dehumanizing policies of the company that are awful.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The people around it, simple good morning makes the day amazing.
Review from Customer Support Dept
We are a team and that speaks volumes.
Review from Customer Support Dept
The freedom to discuss challenges, and the openness to new ideas.
Review from Customer Support Dept
The culture is very people and family oriented. For example, when employees need time off for personal reasons, it is granted without question as long as customer/client needs are being met. The management tries to build in some flexibility to account for unplanned issues, and it shows.
Review from Customer Support Dept
Everyone appears to be working toward the same goal.
Review from Customer Support Dept
What needs to change to make the company culture better?
Remember you employ people and not robots.
Review from Customer Support Dept
it is awesome a lot of promotions to make extra money
Review from Customer Support Dept
Allow people to use the bathroom when they need to. Allow them to read books between phone calls. Stop treating people like mindless drones.
Review from Customer Support Dept
What did you like most about the interview process?
The initial interview is always the most nerve-wracking part but also the most important.
Review from Customer Support Dept
The interview process was good, providing detailed information needed , next steps, etc.
Review from Customer Support Dept
It is quick and simple.
Review from Customer Support Dept
Very well received experience on my strengths and no so much on my weaknesses. I felt important too.
Review from Customer Support Dept
The fact that it did not fell like an interview bu more like a get to know you conversation.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Qualfon yet.
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What makes you most happy at work?
The people that I worked with.
Review from Customer Support Dept
I am most happy just by gaining the opportunity to assist customers and make them happy.
Review from Customer Support Dept
The positive energy of the people that I work with, time for personal interactions, and the facilities that we work in. Well lit, clean, updated, secure, temperature control, employee caferia including the staff, activities & contests of the Mission team, and focus on community outreach (bake sales
Review from Customer Support Dept
Helping other people and the opportunity to learn and grow in knowledge. Also, the flexibility of the company to work with the employees while adjusting for changes in commerce. While change is not always easy, they try to anticipate changes ahead of time to make transitions easier.
Review from Customer Support Dept
my teammates coming to see them is what motivates me to come to work
Review from Customer Support Dept
What's going wrong and how can it be improved?
Too many things to list. The site is horrid, and run by a likely sociopath.
Review from Customer Support Dept
Heartless management, horrible scripts and QA, unsatisfied customers, unlivable wages. Fix those.
Review from Customer Support Dept
Refer to previous comments. People cry in the bathroom.
Review from Customer Support Dept
What do you like best about your company?
I like best about my company is the Mission to help
Review from Customer Support Dept
That we strive to be the best always.
Review from Customer Support Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Qualfon yet.
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