Red Robin Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
I loved it but the managers played favorites and it wasn’t fair to the rest
Review from Customer Support Dept
I hate being quadruple sat and managers don't care to help you out.
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
Always willing to help where they can
Review from Customer Support Dept
There was no leadership at this company
Review from Customer Support Dept
They are always there to help when needed
Review from Customer Support Dept
They are friendly and are easy to talk to.
Review from Customer Support Dept
They arent condescending to me
Review from Customer Support Dept
What does the leadership team need to get better at?
accountability, holding all employees to same standards
Review from Customer Support Dept
Figuring out we are a full service restaurant not fast food
Review from Customer Support Dept
Be more involved and help us when we need it.
Review from Customer Support Dept
The managers need to not bye as involved with the employees as they are(friendship/relationship wise), the managers need to not start relationships with each other because you can't trust them. No one is on the same page
Review from Customer Support Dept
Set schedules. Better schedules. Stop hiring unnecessary new employees so excessively. Reward hard work/loyalty w/better pay+hours+respect.
Review from Customer Support Dept
What is the best part about your compensation package?
It is competitive with the industry.
Review from Customer Support Dept
We get our tips daily, after every shift.
Review from Customer Support Dept
It compensation is not unnecessary or miscellaneous.
Review from Customer Support Dept
They pay me more than average
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
instead of rewarding hard work and initiative managers they nitpick and hold on to small mistakes
Review from Customer Support Dept
I was undervalued and mistreated by the managers
Review from Customer Support Dept
I didn't get any benefits
Review from Customer Support Dept
They over employ avoiding benefits offers, LOW hrs, new days/times each week=2nd job 2 compensate 4 lack of $ & hrs very hard w/no security
Review from Customer Support Dept
What are some of the best things about your team?
Friendly and helpful. Mostly always in a good mood
Review from Customer Support Dept
Everyone is all about total team
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
accountability and team work, setting up fellow coworkers for a succesful shift
Review from Customer Support Dept
We need to back each other up like run food and if another table asks u fir something just do it, instead of complaining.
Review from Customer Support Dept
Coworkers were fine besides a few people who were lazy and you hated to work with because they wouldn't pull their weight. Management turned everyone against each other.
Review from Customer Support Dept
Better time management within making food
Review from Customer Support Dept
They need to stop being so lazy.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
When certain management is not there.
Review from Customer Support Dept
i feel there is nothing positive about my work enviroment
Review from Customer Support Dept
The only positive was when us conworkers had a chance to talk
Review from Customer Support Dept
Everyone is accepting and always willing to help each other out
Review from Customer Support Dept
Good people working with me
Review from Customer Support Dept
What needs to change to make the company culture better?
Treat team members as responsible adults with real responsibilities. Make it easier for managers to hold their team members accountable.
Review from Customer Support Dept
Management needs to be there for us
Review from Customer Support Dept
Teamwork and having a better understanding of one another
Review from Customer Support Dept
What did you like most about the interview process?
that i was told i was hired before i left the interview
Review from Customer Support Dept
Made me feel like we was friends for a long time
Review from Customer Support Dept
They do it cut and dry so people know up front expectations
Review from Customer Support Dept
They gave me the job right away and were trying to get me in asap to train
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
Seeing regulars and trying to make sure everyone leaves with a smile
Review from Customer Support Dept
Being with my friends and helping out
Review from Customer Support Dept
My team members and managers
Review from Customer Support Dept
What's going wrong and how can it be improved?
Want work ethic to be recgonized and rewarded instead of being rewarded with more work and harder critism
Review from Customer Support Dept
management team needs to hold all employees to same standards and not play favorites
Review from Customer Support Dept
If management was better and treated everyone fairly
Review from Customer Support Dept
Nothing but we can always run more smoothly
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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