RedShelf Customer Support Department Employee Reviews

Though I'm still a "newbie", my experience thus far has been incredibly valuable; Despite being a RedShelfer for only a handful of months, I've learned SO much about this industry, as I had zero knowledge of the education tech space when first stepping into my role.

Review from Customer Support Dept

I started not knowing much about RedShelf and Google applications until I started with the Pub Team. I grew as a person, my work, and my drive to be better increased! I had great mentors on the Pub Team that helped me transition smoothly to my current team. I love facung a new challenge everyday!

Review from Customer Support Dept

I haven't been here long, but I have already learned so much and seen the impact I've been able to have already

Review from Customer Support Dept

While my role has been a bit undefined, I have been able to dig into different tasks and initiatives that have helped broaden my knowledge and skillset. Management team appears to be spread thin and need more help/bandwidth to support cyclical planning and professional development. Overall, happy :)

Review from Customer Support Dept

I like and value the leadership team's prompt willingness to help, explain and teach when needed or asked; Reassurance that we're all still learning new things every day to which we should not feel inferior if we're unsure how to complete a certain task.

Review from Customer Support Dept

Everyone is very welcoming and eager to help

Review from Customer Support Dept

They communicate clearly about company goals!

Review from Customer Support Dept

They are highly intelligent individuals, who all share a common passion regarding the company's goals and mission.

Review from Customer Support Dept

retaining employees. being transparent on goals both achieved and failed. stop manipulating/adjusting employee compensation. remove the okr of internal csat from bonus payout (huge conflict of interest). reorg less often. lessen the issue of understaffing. be charismatic. encourage critical feedback

Review from Customer Support Dept

The built in company holidays

Review from Customer Support Dept

Decent base salary; new OKRs are being delivered late for the first half and I feel rushed to obtain.

Review from Customer Support Dept

I perform job functions outside the job descriptions I was hired to do. the turnover leaves me doing other people's jobs on understaffed teams. my bonus compensation has been decreased with each adjustment. I have no voice to push back, it feels like I'm being robbed

Review from Customer Support Dept

Kind, caring, always willing to help! Very easy to talk to and ask for help with anything

Review from Customer Support Dept

They are willing to dig into the (sometimes dirty) details and typically stay very positive when problem solving. Strong collaboration to get the job done.

Review from Customer Support Dept

We're small, but scrappy. And we can have fun with each other!

Review from Customer Support Dept

collaboration and camaraderie are the team's greatest attributes

Review from Customer Support Dept

RedShelf's culture is nothing short of positive and welcoming to which it's hard-working and supportive team has played a major role in shaping.

Review from Customer Support Dept

Fun and welcoming atmosphere where you don't feel like an outsider

Review from Customer Support Dept

It feels casual, but everyone takes their job seriously

Review from Customer Support Dept

People are willing to help and provide guidance during confusing or new (to me) situations.

Review from Customer Support Dept

management needs to encourage constructive feedback and disagreements.

Review from Customer Support Dept

My coworkers and as Chuck would say, "celebrating the little things"

Review from Customer Support Dept

Matching ISBNs and titles to titles on RedShelf. I love puzzles and it's like doing a puzzle everyday! I also love my co workers and feel like I am apart of great team

Review from Customer Support Dept

Getting to problem solve on a daily basis

Review from Customer Support Dept

Building relationships with customers so they have trust in me as well as the company to deliver what we say we will. I enjoy overcoming challenges, learning new things, and helping to creating more effective and efficient processes.

Review from Customer Support Dept

inaccurate invoicing and billing of clients. by tens of thousands of dollars. cfo encouraged not paying a publisher until they noticed we witheld payment. there's no discovery of initiatives with external stakeholders

Review from Customer Support Dept