Rev.com Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Will have to be dragged away from this company. I love it here and I love everyone here.
Review from Customer Support Dept
Review from Customer Support Dept
Mostly positive, but as with all jobs, there are always going to be some things that miss the mark.
Review from Customer Support Dept
I get to work in a comfortable environment with awesome people :)
Review from Customer Support Dept
What do you like best about the leadership team?
My leadership team pushes me to be the best me that I can possibly be. Being communicative and creating new goals for me that they are positive that I can achieve. I am made to feel like I'm an important asset to my team and this company.
Review from Customer Support Dept
From what I know they are friendly and understanding
Review from Customer Support Dept
Open communication and what seems to be a genuine desire to make sure everyone is being heard.
Review from Customer Support Dept
They genuinely care that I am happy in my job which makes me feel very supported and makes me want to do well at my job.
Review from Customer Support Dept
They set clear goals and openly communicate with us. They are positive and provide a happy and pleasant place to work.
Review from Customer Support Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
I am compensated fairly and consistently.
Review from Customer Support Dept
12 paid holidays is far better than other options considered in the past, in addition to vacation and sick time. I definitely appreciated a month of sabbatical as well.
Review from Customer Support Dept
Getting paid weekly is a bonus.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
In my role specifically, there are a lot of moving parts. I feel like the level of compensation and the level of work are not always entirely balanced.
Review from Customer Support Dept
Positions of equal or lesser work in the market right now are making between $17-$22 an hour. For the work that support has to put in to keep things running, I feel like we are worth more than $12 an hour.
Review from Customer Support Dept
I don't feel undervalued, I just feel that the wages for my position start too low considering the workload on any given day.
Review from Customer Support Dept
The role can directly affect retention so it's level of importance, I think, should hold a reasonable compensation. Also, in comparison to similar roles with other organizations, it does seem below the standard.
Review from Customer Support Dept
What are some of the best things about your team?
Friendly, caring and supportive. Always willing to help.
Review from Customer Support Dept
Always willing to help, cooperative, and friendly
Review from Customer Support Dept
Everyone looks out for each other and genuinely wants their teammates to succeed.
Review from Customer Support Dept
We embody our team values by caring for each other and sharing the workload fairly.
Review from Customer Support Dept
I feel like I am a part of a family. I'm never left with a question unanswered or my frustrations left unvalued.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The diversity of my workplace is incredible. I love the openness and transparency of the company. v
Review from Customer Support Dept
It seems to be a welcoming and friendly space
Review from Customer Support Dept
There is a persistent desire to always be improving in all areas.
Review from Customer Support Dept
The support the team gives each other.
Review from Customer Support Dept
The team are very supportive and encouraging.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Being a part of a loving, hardworking, caring family.
Review from Customer Support Dept
Having happy and understanding customers
Review from Customer Support Dept
Successfully solving a customer's issue to their satisfaction. Ending an interaction on a fraternal and positive note is always encouraging.
Review from Customer Support Dept
That it fits into my life rather than me having to find place for my life.
Review from Customer Support Dept
I'm at my happiest when I'm of service to people. Rev allows me to help both Customers and Revvers , which in turn leaves me with the satisfaction of knowing that I am played a direct role in proving customer and revver with information and solutions.
Review from Customer Support Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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