Sauce Labs Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
What do you like best about the leadership team?
There's total transparency on the decisions they're making and they own up to their mistakes by letting us know what course of action is being taken to correct the mistakes.
Review from Customer Support Dept
Transparent has the employee in mind, approachable
Review from Customer Support Dept
Honesty. I really like how they keep the company in the loop and don't have any "behind doors" secrets. I get the feeling that they really honor the value of honesty and it's prevalent across the teams.
Review from Customer Support Dept
Positive attitudes, nice people, not "out of reach"
Review from Customer Support Dept
They are extremely transparent about the company’s future and next time frequently to share successes and struggles with the executive team offsites
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of Sauce Labs yet.
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What is the best part about your compensation package?
The fact that we get Unlimited PTO
Review from Customer Support Dept
The oft overlooked education benefit is my favorite. I always enjoy learning new things and I feel that this can only benefit myself and the company (as opposed to wallowing in the same position.
Review from Customer Support Dept
Educational Benefits for taking classes
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of Sauce Labs yet.
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What are some of the best things about your team?
Everyone works together in order to provide the best possible customer experience to every user
Review from Customer Support Dept
All fun people to work with, professional and smart
Review from Customer Support Dept
No need to use a "company" voice. Can be laid back and be yourself. No threat of being an outcast or development of cliques.
Review from Customer Support Dept
Very little drama, everyone works well together, feedback is shared pretty freely
Review from Customer Support Dept
My team is full of bright, hard working people who do amazing work and really enjoy spending time together.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Sauce Labs yet.
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What is most positive about the culture and environment at your company?
I feel like inclusivity is a huge part of the company and it's the first time that I feel valued working for a company
Review from Customer Support Dept
I like how you can have actual conversations with folks. They have events and lunches to show good faith when people from different offices visit or new folks join the team. They value the sense of community, instead of coming to work and treating it like work.
Review from Customer Support Dept
I feel like I am completely accepted at Sauce.
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Sauce Labs yet.
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What did you like most about the interview process?
The recruiting team made it a very seamless and positive experience by guiding me step by step until I was hired.
Review from Customer Support Dept
Everyone I talked to was friendly and wanted to give me a proper chance. The HR people make it very organized as well
Review from Customer Support Dept
It went by relatively fast for a tech company in the Bay Area.
Review from Customer Support Dept
It was conversational and very fast
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Sauce Labs yet.
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What makes you most happy at work?
Definitely interacting with my coworkers and peers makes it fun every day
Review from Customer Support Dept
I feel involved in our goals, respected and valued in my work
Review from Customer Support Dept
Collaborating with other departments daily
Review from Customer Support Dept
Knowing that my work truly effects the outcome of the company’s future
Review from Customer Support Dept
Interacting with my fellow Saucers.
Review from Customer Support Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of Sauce Labs yet.
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What do you like best about your company?
That. ideas matter over hierarchy, so everyone values your input and feedback regarding something.
Review from Customer Support Dept
What would you most like to see improved at your company?
Consistency on some operational procedures
Review from Customer Support Dept