Shipt Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Shipt yet.
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What does the leadership team need to get better at?
Clear, direct communication. Compassion & understanding when shoppers are working hard to shop and satisy customers. Some leniency should be shown.
Review from Customer Success Dept
How to tell the truth when you deactivate a person account without cause or reactions
Review from Customer Success Dept
They need to not be so jumpy to deactivate without even looking into a situation. You run a business but live with the theory that the customer or store associate is always right, and that’s not the case. You get rid of the best shoppers without even talking to them at all. Again, you will be sue
Review from Customer Success Dept
Get your buts out shopping and try to live on this money for one month so you KNOW what us shoppers go through!! Step up and lead by example, not from behind a desk.
Review from Customer Success Dept
Communicating with their shoppers giving a little bit more lenient possibly giving a 30 minute before and after window for people who are traveling really far to help get shopping done. Don’t just fire your shoppers without explanation it’s a bad luck on the company and to just shut somebody
Review from Customer Success Dept
What is the best part about your compensation package?
There aren't any Compensation reviews of Shipt yet.
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Why do you feel undervalued and what would make you feel better about your compensation?
Because i worked so hard. Became committed to the platform. Then it was snatched away because my on time percentage dropped while still maintaing a great overall rating. Great completion & dependable percentage was not taken into consideration.
Review from Customer Success Dept
Return to the old, transparent pay scale. They continually hire new shoppers and don't care about loyalty from those who have been with them since the beginning.
Review from Customer Success Dept
Getting my account corrected and reopen my account.
Review from Customer Success Dept
Shipt HQ demonstrates, on a daily basis, that they do not care what happens to the shoppers supporting the business.
Review from Customer Success Dept
Company is not fair to its employees
Review from Customer Success Dept
What are some of the best things about your team?
We can talk about how horrible SHIPT is
Review from Customer Success Dept
Shoppers are very supportive of each other
Review from Customer Success Dept
The virtual meetings are a joke!!
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Give power over excellence so they can't treat shoppers this way .
Review from Customer Success Dept
It's the corporate team that's the issue, not the coworkers.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Helping others make life easier.
Review from Customer Success Dept
There is no positive reaction because the one's that is keeping this company going is the one who gets these orders delivered
Review from Customer Success Dept
There is no positive after they show their true colors! They treat shoppers as yesterdays trash and always replaceable! They literally do not care and have no thought in deactivating amazing shoppers for NO reason at all. They hide behind a pathetic email and red flag your phone calls. Pathetic!
Review from Customer Success Dept
The stores I work help keep me attempting to make a living.
Review from Customer Success Dept
Nothing. They don't care about their independent contractors.
Review from Customer Success Dept
What needs to change to make the company culture better?
Listen to your employees and don’t drop them while they’re in the middle of an o
Review from Customer Success Dept
What did you like most about the interview process?
Easy and done online With no trouble
Review from Customer Success Dept
What would you improve about your company's interview process?
Don’t fire people Bus there but to make money for y
Review from Customer Success Dept
Stop screwing over your contractors. We're what makes this thing work.
Review from Customer Success Dept
The shopper excellence team think their gods and no one can touch them.
Review from Customer Success Dept
What makes you most happy at work?
My co-workers make working enjoyable.
Review from Customer Success Dept
Once again shopper excellence makes me feel like a nothing.
Review from Customer Success Dept
Helping customers in a reasonable amount of time, for a fair wage.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Improve? Start by having more than 300 characters to explain! This company is run by a bunch of thieves! All they do is work shoppers like ants for absolute peanuts and then they steal tips, etc! A normal person has no tolerance for this and the company is about to be sued, and yes, it will be won
Review from Customer Success Dept
Treat your employees with respect and give more communication and understanding and reasonings while you’re firing th
Review from Customer Success Dept
Executive team can actually be available for questions on why they decided to permanently deactivate us. They lie for their reason for doing so.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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