Shipt Customer Success Manager Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Shipt yet.
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What does the leadership team need to get better at?
I got deactivated for failing to maintain my rating. Absolutely ridiculous! My rating is a 4.9, and it is expected to stay at 4.7. So, the team made a HUGE mistake and will REFUSE to answer any questions. All I can say is good luck to them to find shoppers to take 11-midnight orders.
Review from Customer Success Dept
Paying their Shopper contractors A more fair salary, and not relying on customer tips to make this job worth it.
Review from Customer Success Dept
What is the best part about your compensation package?
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Why do you feel undervalued and what would make you feel better about your compensation?
Their pay structure changed and it was not for the better. They're greedy and want to keep the money and screw over their shoppers.
Review from Customer Success Dept
They keep reducing the wages, and making it harder to shop and provide good customer service to our members.
Review from Customer Success Dept
What are some of the best things about your team?
Shoppers are very supportive of each other
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
It's the corporate team that's the issue, not the coworkers.
Review from Customer Success Dept
Give power over excellence so they can't treat shoppers this way .
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Nothing. They don't care about their independent contractors.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
Easy and done online With no trouble
Review from Customer Success Dept
What would you improve about your company's interview process?
Stop screwing over your contractors. We're what makes this thing work.
Review from Customer Success Dept
The shopper excellence team think their gods and no one can touch them.
Review from Customer Success Dept
What makes you most happy at work?
Once again shopper excellence makes me feel like a nothing.
Review from Customer Success Dept
Helping customers in a reasonable amount of time, for a fair wage.
Review from Customer Success Dept
What's going wrong and how can it be improved?
Executive team can actually be available for questions on why they decided to permanently deactivate us. They lie for their reason for doing so.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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