Smith's Food and Drug CS Rep Employee Reviews
Briefly describe your overall experience at your company
Smith's was really good. Now they stink, just like Kroger wants it.
Review from Customer Support Dept
What do you like best about the leadership team?
Flexible and understanding to our situations.
Review from Customer Support Dept
The Managers at Smith's are very down to earth but very direct and maintiain professionalism even when faced with rude customers
Review from Customer Support Dept
What does the leadership team need to get better at?
Holding management accountable and being in touch with needs of the local stores.
Review from Customer Support Dept
What is the best part about your compensation package?
I get decent insurance with them.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I do not receive benefits. Was told I would work 20 - 30 hours per week. I have worked 40 hour per week since starting.
Review from Customer Support Dept
Give a new contract with a raise. They certainly don't go without their bonuses. We are expected to work ourselves to death for no raise in several years. It's all about corporate greed. I want to see them do what I do everyday, they can't. Yet they pay themselves on the back. Phooey!
Review from Customer Support Dept
Being apart of the union helped my pay but the $7.25 was very low compared to what I had to do.
Review from Customer Support Dept
What are some of the best things about your team?
We do not have meetings.
Review from Customer Support Dept
The team meetings are quick and precise. Not cheesy either.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Please find people with a rudimentary education. Try having meetings to let us know what is going on with the company.
Review from Customer Support Dept
My coworkers are really not an issue. I have a wonderful relationship with my fellow courtesy clerks, cashiers and others in various depts. It is mgmt that needs sensitivity training on how to be better and more effective with their staff at store 376.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
The most positive thing about the environment at 376 is the appreciation I receive from our customers who acknowledge the level of customer service that I provide as a courtesy clerk. This means the world to me above all else.
Review from Customer Support Dept
What needs to change to make the company culture better?
Management needs to remember. We are all human, not just them.
Review from Customer Support Dept
What did you like most about the interview process?
Corporate was easy to communicate with initially.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
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What's going wrong and how can it be improved?
Store management as well as e-commerce management need to care. They are useless!
Review from Customer Support Dept
Be better managers. Try a little understanding and help us when we're drowning in customers with no help.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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