Smith's Food and Drug Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
I love my boss except for one thing. He won’t give me a starting wage of 15.00 an hour. I thought Smiths raised their hourly wage so why am I at 12.50. I don’t get any help about my wage. Thank
Review from Customer Success Dept
What does the leadership team need to get better at?
Being involved with the team and there when they are needed, not off wandering or sitting in the office on their phone. Not acting like it's not their job to handle an issue that comes up. Treat everyone with respect, not just those of family or those in the inner circle.
Review from Customer Success Dept
Realizing that people on the floor are people too and that life happens to all of us. Handling of the pandemic response and security implementations have terribly scattered, unorganized, and even downright nonsensical at times. I'm disgusted with Kroger's decision to close 2 stores for 3$ an hour!
Review from Customer Success Dept
What is the best part about your compensation package?
I am not sure how to answer.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
They open up with a lot of influencing talents.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
Work ethic, respect, responsibility. This is not high school and must not be treated as a hang-out session. I don't think there is any way to work together better.
Review from Customer Success Dept
They have what you call clicks. I don’t talk to anyone because it gets back to the manager. I don’t think they like me and wants me to quit. I love my job and not doing anything wrong and obey my bosses and co workers. They cashier just like me. I never had this problem in the p
Review from Customer Success Dept
For the most part we work together fine, but combined with the poor management attitude, poor value of their employees, makes pretty much all my coworkers HATE work, given the pandemic and all that, I dont there is anything other than improving pay and standards in a non-bias way.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
The customers are real nice but they want my rings higher than a 22. I understand but I thought customers come first. Customer service does not come first. Since when?
Review from Customer Success Dept
The fact that it's our policy that FORCES us to display a sunny, friendly, positive attitude, when inside the job and work environment is slowly killing us all inside.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It was very friendly to interact with!
Review from Customer Success Dept
The fact that I knew they needed me more than I needed the so I knew I would get the job.
Review from Customer Success Dept
What would you improve about your company's interview process?
Having an actual interview, not just hiring whoever they like or don't like. Hiring is based on what the person has experience in, and not hiring someone for a manager who has had zero experience as one or even in a retail workplace.
Review from Customer Success Dept
What makes you most happy at work?
Making a new adjustment every day.
Review from Customer Success Dept
The customers are awesome. I get a few crabby ones but we all have our bad days. I’m still very respectful to our customer
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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