SmithRx Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
Extemely knowledgable and they show they want the company to succeed.
Review from Customer Success Dept
I really appreciate their openness and accessibility
Review from Customer Success Dept
Their appreciation of their teams and the way they will so freely call out the success of individuals.
Review from Customer Success Dept
The passion for making changes in the industry
Review from Customer Success Dept
very supportive and willing to help.
Review from Customer Success Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of SmithRx yet.
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What is the best part about your compensation package?
Company stock shares received annually
Review from Customer Success Dept
The best part is the low deductibles and reasonable healthcare premiums.
Review from Customer Success Dept
Remote working and unlimited PTO
Review from Customer Success Dept
time off, pay, and benefits
Review from Customer Success Dept
benefits medical dental vision are all really great
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Closing the gap in pay differences amongst team members of the same title.
Review from Customer Success Dept
Vacation time and clear review rating system. A Career path or defined process for advancement
Review from Customer Success Dept
my benefits are the main issue. SmithRx refuses to cover weight loss medications and the end result is I'm stuck with a $400 monthly bill for compounded GLP-1 medications for weight loss. That, and they /STILL/ don't have a matching 401k.
Review from Customer Success Dept
What are some of the best things about your team?
friendly and like family great teams on all dept
Review from Customer Success Dept
they all support one another and assist where its needed
Review from Customer Success Dept
The sense of community and how welcoming they are
Review from Customer Success Dept
Everyone takes their work very seriously.
Review from Customer Success Dept
Unity, always willing to assist, great comraderie
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
They don't contribute ever. Manager doesn't hold them accountable so meetings are just show up and no one speaks
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
Very few silos between departments.
Review from Customer Success Dept
We are very committed to producing a good member experience.
Review from Customer Success Dept
The sense of community and pride in your work
Review from Customer Success Dept
No one is treated differently; and all seems to be fair.
Review from Customer Success Dept
The life and work balance
Review from Customer Success Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of SmithRx yet.
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I enjoy achieving my goals on a consistent basis.
Review from Customer Success Dept
The autonomy that comes with my job and the clear expectations
Review from Customer Success Dept
knowing that my groups are satisfied and I have the necessary support.
Review from Customer Success Dept
Making a difference and helping out people
Review from Customer Success Dept
Interactions with peers and team
Review from Customer Success Dept
What's going wrong and how can it be improved?
recent lay offs happened, resulting in a huge spike in how busy we are with phone calls. would've been nice if not as many people were laid off so that we're not as busy and mentally drained as we are now.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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