SmithRx Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Overall I like my job and like working for SmithRx. There are always things that can be improved.
Review from Customer Support Dept
I have always felt like my ideas are heard and that I am a valued employee.
Review from Customer Support Dept
Challenging, encouraging , motivating . More growth opportunities would be great
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Review from Customer Support Dept
What do you like best about the leadership team?
They are always available to assist with any issues that arise.
Review from Customer Support Dept
The leadership team is very transparent on decisions that are made and come ready to provide the why.
Review from Customer Support Dept
they promote employee recognition and engagement
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Honesty, transparency, and ethics demonstrated
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I truly value their commitment to the growth and development of their team members. They actively provide opportunities for learning, offer constructive feedback, and genuinely invest in helping us reach our full potential. I feel supported in my career journey here.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of SmithRx yet.
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What is the best part about your compensation package?
I would say the salary
Review from Customer Support Dept
The insurance coverage is great.
Review from Customer Support Dept
it provides cost saving and acceptance
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the medical benefits offered and the cost associated with them are very valued
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Annual Bonuses, and pay increases.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
The way that certain departments are paid for what they do is confusing. Some departments do a lot less but are paid more. However departments that do more and have to constantly tell that other department how to do things are paid less. It's known that if you want more money to do less be that role
Review from Customer Support Dept
I was forced to take on another role in BMMS w/ no extra compensation as well as my original role in MSS. Adding additional workloads is not a reward and then to be not given the choice and forced to take on additional work is not a reward either this is unfair and unprofessional
Review from Customer Support Dept
Average salary for my position is $112K, I am only making $73K
Review from Customer Support Dept
Pay Transparency would be helpful, Feels as those in other location are paid more for same roles. Explaining why that is the case or logic behind it would be impactful to many.
Review from Customer Support Dept
What are some of the best things about your team?
We work really well together. They are all extremely knowledgeable.
Review from Customer Support Dept
We are a close knit team, we can easily talk to each other about concerns and get input without fear of judgement.
Review from Customer Support Dept
Employees engage and assist one another
Review from Customer Support Dept
always ready to step up to the call
Review from Customer Support Dept
I really appreciate the level of support within the team. If someone is facing a challenge, there's always someone ready to offer assistance or guidance. It creates a very positive and encouraging environment.
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What do your coworkers need to improve and how could you work together better?
Doesnt feel like anybody follows the directives in regards to process.
Review from Customer Support Dept
lacking some skills in business operations that would really help streamline the business
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We have great people that work here. Everyone is nice and works well together.
Review from Customer Support Dept
Everyone supports each other and really tries to make together the best core value
Review from Customer Support Dept
the culture is one of safety, friendly, and professional
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Quality people with outstanding characteristics and values
Review from Customer Support Dept
The strong sense of collaboration and teamwork is definitely a highlight. People genuinely support each other, share knowledge, and work together to achieve common goals. It's not a siloed environment at al
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
I like the work that I do and working with my team.
Review from Customer Support Dept
My coworkers. Everyone is always happy and enjoying themselves.
Review from Customer Support Dept
working in a friendly and professional environment
Review from Customer Support Dept
Being able to provide amazing value to my clients
Review from Customer Support Dept
Seeing the positive impact of my work and knowing that I'm contributing to something meaningful makes me really happy
Review from Customer Support Dept
What's going wrong and how can it be improved?
the micromanaging is unbearable, we need to be compensated fairly especially if were skilled for multiple roles and this job really should be fully remote. leasing the facility is really a waste of the companies money that could be utilized for increased compensation, software upgrades and benefits
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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