Syndigo Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
Love working with Syndigo & thanks for giving this opportunity.
Review from Customer Success Dept
What do you like best about the leadership team?
They LISTEN and proactively equip us to be successful in everything that we do.
Review from Customer Success Dept
Upfront and clear in setting the expectations.
Review from Customer Success Dept
can't reply the question because Depends on the Team, a few of them are difficult to deal with
Review from Customer Success Dept
They are super supportive, helps in navigating the situation.
Review from Customer Success Dept
Clarity & the monthly connect. Townhall meetings
Review from Customer Success Dept
What does the leadership team need to get better at?
Understand that people churn due to our culture and pay, not because of the great resignation. We are bleeding staff and everyone seems to think it is easy to replace people.
Review from Customer Success Dept
What is the best part about your compensation package?
the whole package and bonus percentage.
Review from Customer Success Dept
Insurance claims is the best part of compensation.
Review from Customer Success Dept
This needs revision, best part is yet to come
Review from Customer Success Dept
The money, but when compared to other tech companies, Syndigo falls behind with the lack of 100% insurance coverage, unlimited PTO and other common perks.
Review from Customer Success Dept
The volunteer days off are awesome.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Recently, the job scope has changed and there is a lot of work to do it and i receive the same compensation,
Review from Customer Success Dept
Match industry standard to match workload.
Review from Customer Success Dept
Match closer to industry standards.
Review from Customer Success Dept
Oral Appreciation yes, but Compensation is below regular product org industry standards. SI's seems to have better compensation better than Syndigo
Review from Customer Success Dept
I know what the market looks like from a base/variable/bonus structure and we aren't close. I know of direct reports who are making more than me in newer positions outside of Syndigo (and this is nearly every direct report).
Review from Customer Success Dept
What are some of the best things about your team?
Collaboration and the KIND culture
Review from Customer Success Dept
Friendly, welcoming, fair and good knowledge sharing.
Review from Customer Success Dept
My team is amazing, super productive and they are the best team at syndigo.
Review from Customer Success Dept
Collaborative & Supportive. Focused on customer needs
Review from Customer Success Dept
All great people willing to colaborate!
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Syndigo yet.
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What is most positive about the culture and environment at your company?
The people! My co-workers are all kind
Review from Customer Success Dept
As mentioned earlier, Upfront and the open culture.
Review from Customer Success Dept
The culture is so positive and accepting. I love that we know we are values!
Review from Customer Success Dept
That my direct manager see's and views me as a person and not just a production machine.
Review from Customer Success Dept
Monthly & weekly catch up
Review from Customer Success Dept
What needs to change to make the company culture better?
They need to pay attention outside of US.
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
My clients and the people I work with
Review from Customer Success Dept
The work it self and the customer satisfaction.
Review from Customer Success Dept
Helping our customers achieve their goals
Review from Customer Success Dept
Meeting Customers & managing escalations.
Review from Customer Success Dept
If I receive any breaks during work, I am most happy.
Review from Customer Success Dept
What's going wrong and how can it be improved?
A lot of internal issues need to be fix, the other team need to be more comprehensive to see that the issue is not relate to a certain team.
Review from Customer Success Dept
Poor communication among departments, lack of clarity on how to solve issues, legacy debt from staff/solutions from acquisitions who don't want to buy in, create a competitive salary market, make culture an actual focus and not just a buzzword/email.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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