Td Bank Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
It was mainly positive I believe management could work harder
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Td Bank yet.
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What does the leadership team need to get better at?
Supporting lower level employees, if an employee is struggling with a customer, CRT tells the employee to "control the customer" and offers no support - even if the customer wants to speak to the manager. If a customer is swearing and being abusive you are not allowed to disconnect the call.
Review from Customer Support Dept
They need to be at the same levels and teach their employees the same way
Review from Customer Support Dept
What is the best part about your compensation package?
Many paid days off and good insurance
Review from Customer Support Dept
Great Vacation Package and Health Insurance
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
Everybody gets along and treats eachother fair
Review from Customer Support Dept
Team meetings were both fun and informative.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Everybody is usually happy and gets along well
Review from Customer Support Dept
It promotes inclusiveness for all people.
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
It was actually really hard
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
The friends and family I have made there
Review from Customer Support Dept
What's going wrong and how can it be improved?
Callers have a bad perception of call centers, and believe we are not truly there for them. We should not be required to push them to open new accounts if it is not best for them. We also need more ways to advance.
Review from Customer Support Dept
What do you like best about your company?
Free to work on other projects.
Review from Customer Support Dept
What would you most like to see improved at your company?
Pay and time off.
Review from Customer Support Dept