Transcom CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
It was terrible current employees had no interest in helping newer employees
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
My current supervisor is nice and super helpful. She doesn't mind taking the extra time out to help us when needed.
Review from Customer Support Dept
The leadership team wants you to succeed and works hard to make sure that you are getting the coaching that you need.
Review from Customer Support Dept
They are very quick to respond to questions and concerns, and seem like they really do care about all their employees as individuals!
Review from Customer Support Dept
What does the leadership team need to get better at?
providing leadership and appropriate training and the promissed supporrt to be there when needed
Review from Customer Support Dept
What is the best part about your compensation package?
I like the bonuses that we receive for meeting quotas or getting consistently high QA scores.
Review from Customer Support Dept
My compensation package comes with PTO, 401(k) contributions and health insurance plans.
Review from Customer Support Dept
Pay for performance is fairly earned, and while the 401k is a little limited the options are still nice!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Angry customers to deal with on the daily
Review from Customer Support Dept
to be paid the appropriate wage as others in the same field, for the benefits actually help in paying for medical and dental when all charges are denied on emergency basis causing extremely large bills, the medical coverage is terrible
Review from Customer Support Dept
What are some of the best things about your team?
We are diverse, funny, and always willing to help one another.
Review from Customer Support Dept
My team is always willing to help each other grow and succeed. If you want to be the best team member in your current department you can or if you want to move into management roles you can as well.
Review from Customer Support Dept
The team is very personable, we aren't afraid to ask questions and help one another out.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Pay attention and assist the customer
Review from Customer Support Dept
consistency and providing effective team work
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We work from home, so I imagine most of our work environments are positive.
Review from Customer Support Dept
Not enough people actually care
Review from Customer Support Dept
My work culture and environment inspires and encourages change and innovation.
Review from Customer Support Dept
I really cant say anything positive about transcom
Review from Customer Support Dept
We are always encouraged to work as a team rather than being isolated, even though we all work from home
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of Transcom yet.
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What did you like most about the interview process?
How thorough they are, ensuring they pick the best candidates.
Review from Customer Support Dept
I liked the honest communication and upfront feedback.
Review from Customer Support Dept
What would you improve about your company's interview process?
Everything they do is shady
Review from Customer Support Dept
be more honest about what the position entails and what the environment would be like
Review from Customer Support Dept
What makes you most happy at work?
Honestly, that I'm getting paid to talk on the phone while sitting in the comforts of my own home.
Review from Customer Support Dept
My ability to help customers makes me most happy at work.
Review from Customer Support Dept
Quiet days with plenty of time to learn new tips and tricks about the systems, or teaching new team members
Review from Customer Support Dept
What's going wrong and how can it be improved?
I am a work at home agent, there was promissed support that is not there. When you need assistance and you are on a live call, waiting 45 mins for an answer is not reasonable. The rules change by the day and you are never told the same thing twice. It is very inconsistent and stressful
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of Transcom yet.
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What would you most like to see improved at your company?
There aren't any Outlook reviews of Transcom yet.
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