Trilogy Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
My overall experience with the company through the last 9 months working have been great.
Review from Customer Support Dept
everything is good except the lack of benefits and personal/professional growth
Review from Customer Support Dept
What do you like best about the leadership team?
Trust each other to play their position well.
Review from Customer Support Dept
People at the top are invested in enhancing performance using systems rather than charm or disingenuous calls for buying in to the corporate mission. Keeps it simple and free of politics. Performance is king, and the fairness of things really sits well with me.
Review from Customer Support Dept
Transparent , although changing goals but at least they re clear
Review from Customer Support Dept
Data-driven analysis, fast pace of adapting, introducing changes and improving
Review from Customer Support Dept
not scared to take risks and try new things.
Review from Customer Support Dept
What does the leadership team need to get better at?
Treat people as people, and not mere numbers or robots.
Review from Customer Support Dept
Nobody in our leadership team (above me) cares about people at all. They'd just as soon fire me than tell me I've done a decent job, and people below me have even less support. This company starts the discussion about agents assuming they will be fired, and it's up to their CSM to prove differently.
Review from Customer Support Dept
Understanding the difficulties that each role is faced with, and working towards improving conditions instead of tightening regulations.
Review from Customer Support Dept
What is the best part about your compensation package?
work from anywhere at any time
Review from Customer Support Dept
above average my local market Paid in USD so it helps against local inflations
Review from Customer Support Dept
Flexibility in overtime and days off
Review from Customer Support Dept
compensation is strictly cash based so they generally pay over market rates.
Review from Customer Support Dept
There is nothing best really
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Mass layoffs make me feel insecure. I understand the reasons behind them but I think the company can do more to make them feel valued. $20/hr rate for L1 would certainly be above market as getting the equipment, any paid plans for loom or Grammarly etc is on us.
Review from Customer Support Dept
I believe the rate is not increased in the last 5 years. We need some hike as there is huge inflation in recent years
Review from Customer Support Dept
I believe rate were changed 5 years ago and need to revise them
Review from Customer Support Dept
If I got a pay raise or a promotion
Review from Customer Support Dept
What are some of the best things about your team?
Trust each other to play their position well.
Review from Customer Support Dept
Mostly smart and capable people. Generally willing to help
Review from Customer Support Dept
Everyone is super helpful , extremely smart
Review from Customer Support Dept
Great talent, we do great as a team. We adapt to changes easily and seek our own quality and improvements.
Review from Customer Support Dept
Good coordination leads to better results
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Clear mission and values to other comments
Review from Customer Support Dept
The work is the work, and the systems show who does it. The systems give management the confidence that people are working as they should, so they are unlikely to get on anyone's case based on their own anxieties about missed targets etc. I like the systems based approach.
Review from Customer Support Dept
the respect of off times and being async
Review from Customer Support Dept
there is a diverse community
Review from Customer Support Dept
The "change-fast" culture allows us to be able to test different ways to approach a problem and keep the best one
Review from Customer Support Dept
What needs to change to make the company culture better?
be more customer centric and people first
Review from Customer Support Dept
Overhaul the executive management. EVP's and up need to go and be replaced with business people that understand that the most important asset a company has is it's people.
Review from Customer Support Dept
There is an attitude amongst many employees that they are viewed and treated as machines/replaceable. It would be nice to occasionally have some recognition of employee's humanity.
Review from Customer Support Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Learning new technologies and skill on everyday.
Review from Customer Support Dept
When I try to perform at my edge. Admittedly it isn't always and depends on how I am feeling. But sharpening that edge is both hard and rewarding.
Review from Customer Support Dept
Solving an extremely difficult case
Review from Customer Support Dept
Challenges are unique each day
Review from Customer Support Dept
Not needing to travel everyday
Review from Customer Support Dept
What's going wrong and how can it be improved?
Customers know we're failing, hence why they're leaving. The company is shrinking, and we keep misunderstanding what the problems are so we'll never fix them.
Review from Customer Support Dept
Hire & FIre decision made frequently based on performance and performance matric change every week or two
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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