UKG Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Overall experience is good! Still learning a lot but I am happy to be here
Review from Customer Support Dept
What do you like best about the leadership team?
I think they are doing the best they can to make UKG a great place to work, listen to employees while focusing on company fiscal goals.
Review from Customer Support Dept
I like the transparency they show about what's affecting the company both good and bad. The concerns that I have are put on the table in their company-wide talks and events, and they let us know that the issues are known and what they're doing to improve it.
Review from Customer Support Dept
They truly care about me as a person and my career growth.
Review from Customer Support Dept
The leadership team is open and transparent. They have gone above and beyond throughout the pandemic and the merger to try and make the right decisions for our employees and customers.
Review from Customer Support Dept
I enjoy working with them and they are happy to join a call with him if I need something. They don't push us off to someone else.
Review from Customer Support Dept
What does the leadership team need to get better at?
There aren't any Leadership reviews of UKG yet.
Be the first to contribute a review.
What is the best part about your compensation package?
I love that my health benefits are fully paid by my employer, I love our 401k match.
Review from Customer Support Dept
I feel that I am paid very well for what I do. The 100% employer-paid benefits just add to that. Not to mention the high 401(k) match, short-term bonuses, and long-term private company stock and dividends, I don't think any organization can compete with UKG!
Review from Customer Support Dept
The healthcare benefits and unlimited pto.
Review from Customer Support Dept
I personally love the 401k company match!
Review from Customer Support Dept
Company paid medical and dental coverage along with a $1 for $1 401k match up to 45% contribution.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I know there are employees hired after me, with less experience, that do not have their FPC, that make a higher wage than I do for the same role.
Review from Customer Support Dept
What are some of the best things about your team?
We all work together to help each other grow and understand issues and help each other's customers. We truly work as a team. I've never seen that before.
Review from Customer Support Dept
Majority of us are collaborative, caring and kind.
Review from Customer Support Dept
We're always there for each other. Anytime I need something, that person often drops what they're doing and they help me out, and I do the same for them. That's the culture that we have at UKG, not just amongst my team but across teams.
Review from Customer Support Dept
They are very caring people and always offer to help
Review from Customer Support Dept
We all have each other's back. Great teamwork with us all!
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
As I've transitioned into a new role, I continue to find ways to connect and get to know colleagues. Upcoming team meetings should help improve interactions and relationships
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
We are United, Kind and Caring
Review from Customer Support Dept
Everyone is here to see you succeed. I can reach out anytime to anyone from any team from individual contributor to a director, and they take time out of their busy day to help you in that moment. That's one of the things that I love the most about UKG.
Review from Customer Support Dept
We are a people first organization that try to instill that philosophy at each interaction with coworkers and customers.
Review from Customer Support Dept
Our tam culture is great but we need better engagement from our partners to make our job easier and more effective.
Review from Customer Support Dept
Everyone is supportive and willing to step into help
Review from Customer Support Dept
What needs to change to make the company culture better?
There aren't any Environment reviews of UKG yet.
Be the first to contribute a review.
What did you like most about the interview process?
I was quizzed on how to handle some things. They do this to make sure we know what we are doing. This led to us working with good people who do our share of work.
Review from Customer Support Dept
They really get to know you. They work hard to find the right position for you. So if you interview in one area and would work better in another, they will pass your resume along rather than just say no.
Review from Customer Support Dept
I loved the detail and thoroughness of our process. Ultimate is not an easy place to get into but after joining it makes perfect sense. We have a tremendous culture and we do everything we can to protect that.
Review from Customer Support Dept
Open and honest communication along with consistent follow up from the internal recruiter.
Review from Customer Support Dept
Loved interviewing with all the various levels of the people in the organization, getting a feel for Ultimate as a place to work
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of UKG yet.
Be the first to contribute a review.
What makes you most happy at work?
Helping my customers, collaborating with my co-workers, and the autonomy to manage my work in a way that works for me.
Review from Customer Support Dept
I like being able to work on special projects that drive innovation and the long-term strategy and solutions that UKG builds for customers.
Review from Customer Support Dept
That there is something new to learn everyday
Review from Customer Support Dept
Knowing that UKG's purpose is people. They do invest in us to help to make sure we are growing as individuals and a company. I love working and meeting with clients and sharing the joy of our system.
Review from Customer Support Dept
Being able to help team members advance their career and grow.
Review from Customer Support Dept
What's going wrong and how can it be improved?
There aren't any Outlook reviews of UKG yet.
Be the first to contribute a review.
What do you like best about your company?
Ultimate is a great place with great people.
Review from Customer Support Dept
What would you most like to see improved at your company?
Diversity among the executives and more diversity in leadership. There is only one woman in the c suite and not one person of color.
Review from Customer Support Dept