They seem to make decisions based on facts while keeping the employees and our customers in mind. This may be the first company I've worked at where this is true.

We are continuously looking at ways to improve our processes in order to benefit our department, company, and our customers. There's always going to be a few people who resist change but overall the department is always looking forward.

I honestly get the feeling that our leadership cares about our employees and customers and appreciates the hard work of everyone involved. They are frequently finding ways to communicate openly & positively with the employees and always encourage a good work/life balance.

Pay does not align with cost of living. It is difficult to find safe & affordable housing nearby even after multiple raises and promotions. The overall culture is amazingly positive and caring but the pay makes you question if leadership really cares about their employees.

We have a high deductible plan, $2000/individual or $4000/family, which isn't a good fit for many people. Since I typically have a large amount of medical expenses annually, this is far better for me than a co-pay insurance. I also like that our company allows partners to be on insurance plans.

I have the freedom to be creative in my work and feel that new ideas or suggestions that I bring to my leadership will be received openly and positively. Knowing that my work (even small/indirect) helps improve the medical community and the care that patients receive in some way also makes me happy.