HealthStream CS Rep Employee Reviews
Briefly describe your overall experience at your company
I love working for HealthStream/VerityStream. It is a stable job with a lot of perks.
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
The leadership team makes an effort to recognize a job well done.
Review from Customer Support Dept
Leadership is very much involved in the weeds and this really helps when looking for guidance.
Review from Customer Support Dept
Positive human-focused attitude, goals, and showing they care about the people, both customers and employees. In levels closer to mine, where it's more personal, very public recognition of individual employee hard work and living our company values. Setting the example of living company values
Review from Customer Support Dept
They seem to consider the people under them and support them
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The Healthstream Leadership team feels transparent in their communications.
Review from Customer Support Dept
What does the leadership team need to get better at?
If there's gonna be a restructuring instead of laying someone off, give them the opportunity to move to a different location within the company that's what they used to allow now they just make you reapply, which is discouraging especially for a 6 year employee
Review from Customer Support Dept
Providing more support to individual team members. Providing more training for employees. Being more open about what is expected of the job and my performance.
Review from Customer Support Dept
What is the best part about your compensation package?
The volunteer day you are given
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Comprehensive suite of optional offerings. investment matching even in tough times.
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It covers all the basics and there is an emergency fund for employees in case of a crisis
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During the pandemic, I appreciate all the steps HealthStream has taken to manage risk and appropriately protect our workforce. So the fact that we have jobs is the best part of the compensation package.
Review from Customer Support Dept
Last year, Bobby Frist made many of us owners of HealthStream via a stock grant. I feel so connected to our company's future now!
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Other priorities are consistently put before employees feedback and there is no career roadmapping. I would feel better about my compensation if my leadership team was more responsive that they understood my job, that I'm looking to be promoted and would communicate what opportunities are possible.
Review from Customer Support Dept
Compensation is not at market value given the number of direct reports, products supported and my responsibilities compared to others in the same role.
Review from Customer Support Dept
Market average for the job would be more beneficial.
Review from Customer Support Dept
I am paid below market for my industry. The percentage increase for promotions is minimal and it isn't a fair practice to pro-rate a merit increase in a particular year for getting promoted 5 months earlier. The employees you manage shouldn't make practically similar salaries.
Review from Customer Support Dept
On my team workload has only increased at this point in the product's life and increased work/stressload should be reflected in salary (understandable to postpone raises due to the pandemic but would like to see these be revisited in the future if at all possible)
Review from Customer Support Dept
What are some of the best things about your team?
The way we get along and work together well
Review from Customer Support Dept
Everyone is willing to help each other and has a wealth of knowledge regarding the products.
Review from Customer Support Dept
Positive, can-do attitudes, ready to help and empower each other, sharing knowledge, encouraging, hard working, living company values
Review from Customer Support Dept
They all work well together even when they are not in the same building
Review from Customer Support Dept
They are a fun team that jumps in to help when needed. They are relaxed with a great work ethic and know when it's appropriate to have a few laughs to boost morale.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of HealthStream yet.
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What is most positive about the culture and environment at your company?
The love for learning and growing as individuals and as a company.
Review from Customer Support Dept
Coworkers become friends and it is an amazing atmosphere to have for work.
Review from Customer Support Dept
Public and personal recognition of hard work, achievement, and living our values. Very encouraging. Individual recognition at a personal level by close managers
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Everyone is willing to offer help to eachother
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Friendly people that are always willing to help out when you need it.
Review from Customer Support Dept
What needs to change to make the company culture better?
Make employees' growth a much higher priority and invest in your people. Any communication is vague and there isn't any accountability, timelines, or effective planning along with any transparency.
Review from Customer Support Dept
I'd like the VerityStream leadership team be more approachable. I'd also like to see improved communication, sharing of internal processes and product knowledge clearly communicated and shared across the organization and across offices.
Review from Customer Support Dept
Management needs to treat all employees fairly and not have favorites. There needs to be clear expectations.
Review from Customer Support Dept
What did you like most about the interview process?
The ability to interview and meet with individuals from more than one department.
Review from Customer Support Dept
Being able to express to the Management team what I was looking for in the position and they were attempting to give me duties accordingly.
Review from Customer Support Dept
I dont have much to say on this, despite a lot of interviewing experience. I was a fairly well-known entity before the interview, so I may not be representative of the larger body.
Review from Customer Support Dept
It was not so tense like it is at other places
Review from Customer Support Dept
Thoughtful questions from the interviewers. Offered a friendly, more conversational approach which enables everyone to be a little more comfortable and not hear canned responses.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of HealthStream yet.
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What makes you most happy at work?
The everyday challenge and positive community of my coworkers.
Review from Customer Support Dept
Being able to help customers and turn their day around.
Review from Customer Support Dept
Empowering, solving puzzles, creating: Empowering customers to achieve success in their business objectives through our software solutions. Solving the logical, and human, puzzles of how to best leverage our software solutions to those ends. Creating elegant lasting solutions toward those ends.
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When I receive thank-yous from the customer
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Collaborating with my team to find solutions to problems and build great content.
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What's going wrong and how can it be improved?
I don't always feel challenged in the work that I do or always enjoy the work. I don't feel like a valued employee by management.
Review from Customer Support Dept
I am constantly taken away from my actual job duties to be to help with other projects or roles. I'm asked to support customer facing jobs when my role is not customer facing, which is a huge change for some people. It could be improved if we could stick to the duties we were hired for.
Review from Customer Support Dept
Too few people to do too much work right now. We need to hire more help!
Review from Customer Support Dept
Even though the company is represented as supportive and fun in the beginning I have not experienced that during my time here. I was not given proper training or information to do my job successfully. I also have not been given clear cut guidelines as to what is expected concerning the customers.
Review from Customer Support Dept
What do you like best about your company?
Team work attitude and willingness to help me when in need
Review from Customer Support Dept
What would you most like to see improved at your company?
Managements transparency if they tell an employee that they're improving and doing well and then go and let that Employee go that doesn't show that you can have faith and trust in your leadership
Review from Customer Support Dept
Compensation and retirement benefits. I would also like to see better inter-department communication. I think we do a fairly good job; however, there is room for improvement.
Review from Customer Support Dept
The 401k match percent. Otherwise, I'm super happy to be here!
Review from Customer Support Dept