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Realism. There's a disconnect between levels of the company. The lowest level faces these problems that store management hasn't necessarily ever experienced themselves. Perfect store walks means that executives only see perfect stores and not the cracks in the foundation. This creates an illusion
What does the leadership team need to get better at?
Realistic expectations. The employees are expected to burn the candle at both ends for only Kroger. The result of this is their personal life suffers and they are constantly feeling burnt out. During management walks everything looks perfect, this creates an illusion to executives. It's bad business
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