Kroger CS Rep Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Good and bad we had 6 more people In the deli last summer!!!!
Review from Customer Support Dept
Review from Customer Support Dept
Not consistent. High turnover rate. Management disconnected from most of the workers.
Review from Customer Support Dept
What do you like best about the leadership team?
During the COVID-19 situation, the executive team and leadership team have done well to provide services to the communities and have implemented protective measures for employees and customers. The leadership team at my store definitely plays favorites, which I guess is just life in general.
Review from Customer Support Dept
Could be better it's ok
Review from Customer Support Dept
depends on who it is, some people are helpful some are not
Review from Customer Support Dept
They care about employees lives
Review from Customer Support Dept
They keep each other positive despite the unfortunate parts of the job
Review from Customer Support Dept
What does the leadership team need to get better at?
I think the service is good
Review from Customer Support Dept
Treating loyal employees with the same loyalty in return for their good service
Review from Customer Support Dept
Stop cutting hours then wondering why nothing gets done; start treating employees better and show appreciation instead of constantly chewing them out. Too many lazy/toxic employees that act like they're gods and complain about people that actually do work.
Review from Customer Support Dept
Relating to employees and being nicer
Review from Customer Support Dept
Carrying their own weight stop admiring micro managers
Review from Customer Support Dept
What is the best part about your compensation package?
It helps with vacation time and sick days
Review from Customer Support Dept
with advancement of raise during the first year
Review from Customer Support Dept
The insurance was just ratified by the union working w/Kroger executive team & made some very positive changes to the benefits.
Review from Customer Support Dept
Health insurance is the best for that package
Review from Customer Support Dept
401k, medical, hsa, time off
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I was paid .25 more in 2018. I had 2 years of experience and the did not count it and offered me .25 more than I made in 2008 at Walmart
Review from Customer Support Dept
Need a bigger bonus doing covid 19
Review from Customer Support Dept
They take the workers that are there working to make the store better for granted. They don't even offer small incentives to show appreciation
Review from Customer Support Dept
Any similar job offers better pay off the bat/better raises, more paid time off, and better benefits
Review from Customer Support Dept
Because I have a college degree and several years of experience, but b/c of my age near 50 and my being a single mom who needs to stay near children, I have not been promoted and my salary just reached $11.95/hr after 5 years service and hard work. I began my MBA making "A"'s but no promotion.
Review from Customer Support Dept
What are some of the best things about your team?
They are friendly and have compassion
Review from Customer Support Dept
how well we all work together as a team
Review from Customer Support Dept
They are a team working for success of our store and most of them are generally nice people and smile back if one smiles at them. They generally seem to work hard and care about the fact that they have a job they are grateful for.
Review from Customer Support Dept
We keep going and going
Review from Customer Support Dept
We work together. We help each other. We watch out for one another and make sure everything is going good
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Stop the clique and high school-esque drama
Review from Customer Support Dept
We need to be nicer to each other
Review from Customer Support Dept
They need to stop thinking about what others think about rather than focus on what you see
Review from Customer Support Dept
They are lazy! Nobody is held accountable
Review from Customer Support Dept
They are young and childish
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Comfortable and friendly outgoing people
Review from Customer Support Dept
with the diversity you are able to meet people with different background
Review from Customer Support Dept
During COVID-19, most employees have been happy to work and work overtime b/c the pay went higher and have been grateful for jobs. If one talks to other employees and shows concern, most employees seem to generally be caring and will hold a conversation and work together.
Review from Customer Support Dept
The people we work with and most of our customer
Review from Customer Support Dept
People are friendly, we work hard to make sure people get what they need and want.
Review from Customer Support Dept
What needs to change to make the company culture better?
We need help and a better store manager
Review from Customer Support Dept
Better employees and less control
Review from Customer Support Dept
They need to get ride of the radical idiots
Review from Customer Support Dept
A complete revamp to how things are done!
Review from Customer Support Dept
If a customer as a corporate complaint corporate needs to handle it and not ordinary people working in a call center. Call center workers are not trained on how to handle a corporate complaint and should not be as to do so in the first place because a corporate complaint is corporate responsibility
Review from Customer Support Dept
What did you like most about the interview process?
how friendly, helpful, understanding and was able to express myself.
Review from Customer Support Dept
Question we ask to me
Review from Customer Support Dept
Easy application online, kind people at orientation, not been so easy for interviewing to move up and be promoted as my skills deserve.
Review from Customer Support Dept
Everything was fast and easy
Review from Customer Support Dept
The person was interested in the growth of the company and the employees
Review from Customer Support Dept
What would you improve about your company's interview process?
Be nicer to employees about what they are doing there
Review from Customer Support Dept
the hard part was actually getting the hiring manager to make an interview
Review from Customer Support Dept
Make it so we can understand more of what we are doing wrong
Review from Customer Support Dept
Need to be more professional
Review from Customer Support Dept
the checking of new hires takes too long, shorten the process-close to two weeks to hire someone and in the meantime after spending that money and time they've found a new job or do not stay once hired
Review from Customer Support Dept
What makes you most happy at work?
The experience and meeting people
Review from Customer Support Dept
helping other, meeting people, honest, team player, confident, dependable
Review from Customer Support Dept
Customers and especially the regular ones and my deli manager and 3 co workers
Review from Customer Support Dept
I get to converse with very caring and kind customers, and the employees that are kind and caring to me and work together as a team w/me. My store is very clean, modern and also has windows and skylights that let sunlight in, making it aesthetically pleasing.
Review from Customer Support Dept
I can still eat and not starve
Review from Customer Support Dept
What's going wrong and how can it be improved?
Its a bad job, customers are not nice people.
Review from Customer Support Dept
lessening the workload and supervision
Review from Customer Support Dept
i could use a pay raise and they need to hire more people to work
Review from Customer Support Dept
They are to many chiefs and not enough Indians
Review from Customer Support Dept
Pay is too low expectations are too high
Review from Customer Support Dept
What do you like best about your company?
cleanness of the store, friendly, and very helpful
Review from Customer Support Dept
Leaving and going back home
Review from Customer Support Dept
Employees friends, being able with customers
Review from Customer Support Dept
What would you most like to see improved at your company?
advancement of African American into leadership
Review from Customer Support Dept
Better pay and more benefits
Review from Customer Support Dept
Management would like less supervision
Review from Customer Support Dept