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Focus on associates, once they engage customer's will engage.
What does the leadership team need to get better at?
Treat your associates the way you want customers to be treated.
What do your coworkers need to improve and how could you work together better?
Understanding is a major issue. Starting wages and sub-market.
What needs to change to make the company culture better?
Invest in associates
Why do you feel undervalued and what would make you feel better about your compensation?
Since Dave Dillions retirement company focus has been on Wall street not Main street. Associates are treated as liabilities not assets.
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