Alida Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept
The company is really good to work for, but regions are unsupported.
Review from Customer Success Dept
Review from Customer Success Dept
What do you like best about the leadership team?
Ross, Riaz, and the rest of the C-Suite are top notch. They are empathetic, kind, intelligent, down-to-earth, and accessible to all employees at Alida. They believe in us, so much that they implemented a 4-day work week pilot in July 2022 to August 2022.
Review from Customer Success Dept
They are approachable, willing to help out when they can, and seem genuinely invested in our success
Review from Customer Success Dept
They are very approachable and transparent.
Review from Customer Success Dept
They listen to their employees! As a company that believes in creating a two way dialogue between companies and their customers, and companies and their employees, and I can confidently say that we drink our own Kool-Aid! Our leadership asks us how things are going and take our opinion into account
Review from Customer Success Dept
I like that they're transparent and approachable - something that isn't always there in companies.
Review from Customer Success Dept
What does the leadership team need to get better at?
understand different markets and give time to evolve. Respect history of accounts.
Review from Customer Success Dept
What is the best part about your compensation package?
The best part of my compensation package is the solid base salary, which was competitive to my previous company. They also provided me with a good number of shares, to offset the non-vested shares I had to give up to move to Alida.
Review from Customer Success Dept
They pay for my healthcare, dental and vision costs. As an employee I contribute zero out of my paycheck and only have to personally cover a low deductible, copays and prescriptions.
Review from Customer Success Dept
Good benefits, fair fair based on location
Review from Customer Success Dept
Too early for me to tell. Just started but have some growth opps in play. Once those close then I'll happily let you know haha. But to start, it's great that we have incentives on growth - some companies don't offer this.
Review from Customer Success Dept
Our health package is very generous
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Being underpaid compared to some members in my team who make more money than me and not being offered a path to remediate this situation.
Review from Customer Success Dept
My team receives a bonus once a year, but is heavily involved in expansion sales with little to no support from the sales team that receive the commission for the deal. This needs to be more fairly distrubuted. I am also underpaid for the market but salary reviews are only once a year
Review from Customer Success Dept
Compensation is similar to market research salaries. As we claim to be software business and no service provider, this is too low
Review from Customer Success Dept
Our compensation is based on a research company when we are now SAAS and tends to be much lower than the current going rate in the US. NY and Minnesota employees also make the same thing so they can buy houses/recreational vehicles and New Yorkers struggle to stay afloat.
Review from Customer Success Dept
We are consistently under market value in compensation. While they have recently tried to improve benefits programs, if you are outside North America there is little to no consideration for those markets.
Review from Customer Success Dept
What are some of the best things about your team?
They pitch in and help when you ask
Review from Customer Success Dept
They are dedicated, hardworking and passionate about we do, but the best part is we all look out for each other by sharing tips and trick, or enablement to help make tasks more efficient.
Review from Customer Success Dept
We come from many different specialty areas, and backgrounds. We span the globe and have a really diverse workforce. Our culture has always been about inclusivity, professional development and winning together as a team.
Review from Customer Success Dept
Open to helping. Real. Honest. Caring.
Review from Customer Success Dept
My teammates are the reasons why I've stayed as long as I have - we're family at this point.
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
We need to get back to a hybrid office model
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
There is a lovely culture of collaboration here at Alida. I work as an Individual Contributor on cross-functional, strategic initiatives. Every single person I've reached out to has been enthusiastic and all-in, from all levels of the organization.
Review from Customer Success Dept
People are willing to help you. There is always something new to learn
Review from Customer Success Dept
Everyone is so eager to help improve things, and open to cross collaborating.
Review from Customer Success Dept
Its highly collaborative. Our team culture is all about sharing best practices, and talking through process improvement. In many other companies issues would pile up, but I never felt like I was making any progress. At Alida it seems like any is possible
Review from Customer Success Dept
Even if the times are tough, everyone's still in it together. We're all striving to make things better.
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
I loved the involvement from other departments, in making sure I was a good cultural fit. I got to speak to the VP of the Center of Excellence, and Customer Success executives, in addition to Professional Services leadership. This felt empowering and welcoming.
Review from Customer Success Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
I am happiest when I know I am making a difference. We are in the business of improving the customer experience, and on a micro-level, I am responsible for enabling my colleagues, prospects, and customers on the CX discipline. I love being able to do that on a daily basis!
Review from Customer Success Dept
Helping my team achieve their goals, whether with customers or professionally.
Review from Customer Success Dept
Its a safe and fun environment to learn. I feel well supported and know that our leadership has my back, even if I don't do everything perfectly.
Review from Customer Success Dept
Knowing my leadership team has confidence in me but I can go to them for help
Review from Customer Success Dept
Making a difference with companies.
Review from Customer Success Dept
What's going wrong and how can it be improved?
So much work. Regions are unsupported (video only)
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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