Alkami Technology Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Success Dept · Posted 20 days ago
Review from Customer Success Dept · Posted 20 days ago
My overall experience is one that I can not complain too much about
Review from Customer Success Dept · Posted 20 days ago
Review from Customer Success Dept · Posted 21 days ago
I really enjoy working at Alkami. The work is engaging and I like all my teammates.
Review from Customer Success Dept · Posted 24 days ago
What do you like best about the leadership team?
They seem to work on requests from emloyees
Review from Customer Success Dept · Posted 20 days ago
The leadership team is very easy to approach.
Review from Customer Success Dept · Posted 20 days ago
response is N/A at the moment
Review from Customer Success Dept · Posted 20 days ago
My immediate manager is responsive and looks after my best interests.
Review from Customer Success Dept · Posted 21 days ago
They genuinely care about our employees and our clients and want everyone involved to succeed.
Review from Customer Success Dept · Posted 24 days ago
What does the leadership team need to get better at?
Not changing vision and fixing the problems that actually exist. Focusing too much on OMB and not the other lines of business, while pushing a narrative as one company
Review from Customer Success Dept · Posted a month ago
Capacity planning for a more realistic workload and prioritizing customer sentiment over revenue goals
Review from Customer Success Dept · Posted a month ago
Listening to their employees Following through on next steps when it comes to process improvements and employee concerns.
Review from Customer Success Dept
Thinking long term. Building a sustainable, scalable, business.
Review from Customer Success Dept
The leadership at MANTL only cares about revenue activation. They do not care about employees or what is best for the customer.
Review from Customer Success Dept
What is the best part about your compensation package?
I am happy with pay, bonus and benefits
Review from Customer Success Dept · Posted 20 days ago
It is a very nice package
Review from Customer Success Dept · Posted 20 days ago
Not stressing about time off if I need to take a day off. I do not abuse the system, but I like to know that this is available when I do need it.
Review from Customer Success Dept · Posted 21 days ago
Unlimited PTO and RSU grants
Review from Customer Success Dept · Posted 24 days ago
The unlimited paid time off
Review from Customer Success Dept · Posted 24 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
Very less pay for support engineers for the amount of work we do
Review from Customer Success Dept · Posted 20 days ago
Higher 401k match, being eligible for a bonus, higher pay
Review from Customer Success Dept · Posted a month ago
Compensation over the lat 2 years have been very slight at best. Nothing else changes to make it better.
Review from Customer Success Dept · Posted a month ago
Over the last few years the workload has increased with no increase in compensation.
Review from Customer Success Dept
Higher bonus percentage and 401k match
Review from Customer Success Dept
What are some of the best things about your team?
very collaborative and helpful and knowlegable
Review from Customer Success Dept · Posted 20 days ago
The team is fun and helpful
Review from Customer Success Dept · Posted 20 days ago
we have good team collaboration
Review from Customer Success Dept · Posted 20 days ago
We all want to achieve the same goals and will work together to make this happen.
Review from Customer Success Dept · Posted 21 days ago
Our team works well together and looks out for each other.
Review from Customer Success Dept · Posted 24 days ago
What do your coworkers need to improve and how could you work together better?
The increased workload has stressed the teams, making inter-team conflict.
Review from Customer Success Dept
Every team works in a silo and teams that are not customer facing do not work with customer focus in mind.
Review from Customer Success Dept
Many of my coworkers were not trained because MANTL prioritized revenue activation over onboarding/training. Dan Milgrom openly admitted this during the April MANTL all hands meeting. The lack of training placed a huge burden on the employees at MANTL that actually know how to do their job.
Review from Customer Success Dept
improve product knowledge of client facing resources
Review from Customer Success Dept
They are not at all inclusive of the entire team.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
always something new to tackle every minute
Review from Customer Success Dept · Posted 20 days ago
Everyone is polite, respectful, and genuinely seems to care
Review from Customer Success Dept · Posted 20 days ago
Most people try to make it positive
Review from Customer Success Dept · Posted 20 days ago
I like how we have blended India and US employees together and recognize each culture. Sometimes I learn something new that is posted in the SLACK channels (such as holidays).
Review from Customer Success Dept · Posted 21 days ago
The company as a whole really cares about the employees.
Review from Customer Success Dept · Posted 24 days ago
What needs to change to make the company culture better?
Everything. The company is in a cycle of constantly trying to improve while only getting worse.
Review from Customer Success Dept
Company culture is strong and good
Review from Customer Success Dept
What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
new challenges everyday and new issues to deal with my role
Review from Customer Success Dept · Posted 20 days ago
Working with my team and clients
Review from Customer Success Dept · Posted 20 days ago
I enjoy the work that I do
Review from Customer Success Dept · Posted 20 days ago
I enjoy the feeling of accomplishment when resolving a customer issue.
Review from Customer Success Dept · Posted 24 days ago
Completing tasks and getting wins.
Review from Customer Success Dept · Posted 24 days ago
What's going wrong and how can it be improved?
Job growth and retention have been a source of stress over the last year. I love my job, but the work environment feels more negative since I first started. With people coming and going, things feel very unstable at times at Alkami.
Review from Customer Success Dept · Posted 21 days ago
we do not have enough people in certain spots, and our leadership team is not successful in fixing identified problems
Review from Customer Success Dept · Posted a month ago
Hard to use/configure Product and under-resourced customer support staff (account opening product)
Review from Customer Success Dept · Posted a month ago
Communication is siloed and very clear problems remain unaddressed
Review from Customer Success Dept · Posted a month ago
The executive leadership team, and the senior leadership team, are not aligned on the work needs to be prioritized. Each department runs their own initiatives independently, and each organization is left to decide their own priorities.
Review from Customer Success Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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