BILL Customer Success Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The leadership team has taken many measures to ensure that we have an open line of communication for upcoming changes so all teams are on the same page. They also take the time to listen to the pain points of the "lowest tier" employee (customer facing advocates in Support).
Review from Customer Success Dept
Want to care for us as whole people and push us to be great
Review from Customer Success Dept
The Leadership Team takes a ground up approach, to listen to the ideas and feedback of folks especially those who are closest to the customer experience
Review from Customer Success Dept
What does the leadership team need to get better at?
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What is the best part about your compensation package?
I love that Bill continues to review and improve a great choice of options between FSA, HSA, and offers a wide selection of health plans to choose from, so that employees are empowered to make the best decision regarding their health and benefits.
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
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What are some of the best things about your team?
My team is amazing. We're a well oiled machine that wants to be here and do what we do on a daily basis. There's never any friction if we need a helping hand from someone on the team. We always step in to support one another whenever we can even though we work in different states.
Review from Customer Success Dept
I love their energy and desire to be at their best
Review from Customer Success Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
The culture at BILL is like no other. The values we preach about are seen in action every day. I've even had full on conversations with our CEO and CPO just being myself, authentically and fun loving!
Review from Customer Success Dept
Caring for the holistic person
Review from Customer Success Dept
I love the ability for anyone to speak their mind, and disagree with kindness - We're all here for one larger purpose, and the culture allows us to keep that in mind even when working cross functionally or with divergent priorities
Review from Customer Success Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
My team makes me the happiest at work. I know I'm always supported in everything I do and my manager and director both want to see me succeed.
Review from Customer Success Dept
I love the leadership team celebrates the wins and takes time to prioritize not only our customers, but also the employees
Review from Customer Success Dept
What's going wrong and how can it be improved?
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What do you like best about your company?
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What would you most like to see improved at your company?
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