City Facilities Management (US) LLC Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
That they care about every single person that works for the company. The work right along side us and are ALWAYS there when we need them, to lend an ear, give advice.
Review from Customer Support Dept
The attentiveness to all the employee needs
Review from Customer Support Dept
working from Home when needed
Review from Customer Support Dept
My leadership shows me they care. I am not just a number to them. My SR. CSR always asks me what I'd like to do next within the company. It shows me that she wants me to succeed. My supervisor, although she is quite busy, takes the time to check on me from time to time. I feel like City is the best!
Review from Customer Support Dept
They care care about you as an individual and your Family want you to succeed
Review from Customer Support Dept
What does the leadership team need to get better at?
Recognizing level of contribution, talent and fairly compensating for it rather than paying everyone exactly the same regardless of performance and contribution.
Review from Customer Support Dept
What is the best part about your compensation package?
The variety of options available to us. From health and life insurance, to pet insurance and access to legal help.
Review from Customer Support Dept
I like the 401k plan
Review from Customer Support Dept
I love the fact that the compensation is high, room for growth, and the benefits are great and affordable.
Review from Customer Support Dept
the amount of paid time off
Review from Customer Support Dept
The PTO and Benefits package
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
average for customer service in jax is $20- $22, and they offer 10% differential for nights & 10% or 15% for weekends.
Review from Customer Support Dept
I think the pay should be higher for what we sometimes have to put up with
Review from Customer Support Dept
I do believe I get a good pay but with this environment as it intense and stressful as it can be I feel we could get paid more. I do love what I do.
Review from Customer Support Dept
Working harder and contributing more have no impact on compensation. Move to performance and contribution based pay raises.
Review from Customer Support Dept
What are some of the best things about your team?
That we are so diverse in what we do. Everyone brings a unique perspective.
Review from Customer Support Dept
We hold each other together
Review from Customer Support Dept
we communicate together well as a team
Review from Customer Support Dept
I love my co-workers. This is the first call center I've worked for where there isn't drama. We all get along and some of us even hang out outside of work.
Review from Customer Support Dept
the way we mesh and get along, no one take office to things said
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Better attention to detail and taking more accountability
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
That everyone feels included. Our company strives to help all.
Review from Customer Support Dept
The community helping events are most appreciated
Review from Customer Support Dept
The positivity is amazing. Leadership builds you up, not tear you down.
Review from Customer Support Dept
Working together sharing stories while getting the job done
Review from Customer Support Dept
very inclusive and supportive environment
Review from Customer Support Dept
What needs to change to make the company culture better?
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
Interacting with so many different people in all levels of business, either with City or our business partners.
Review from Customer Support Dept
My coworkers along with customers I'm able to please
Review from Customer Support Dept
I like what I do. I like that I am always occupied and even have incentives just to do my job.
Review from Customer Support Dept
Working from Home so that I can take care of other family members
Review from Customer Support Dept
working from Home to care for my wife
Review from Customer Support Dept
What's going wrong and how can it be improved?
The work load, yet we are forced to take training that includes work, life balance. There seems to be some working themselves to death, yet others that seems to do the minimum.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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