City Facilities Management (US) LLC Operations Department Employee Reviews
Briefly describe your overall experience at your company
I have been welcomed aboard as a valued member of the team from the top down.
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Been with the company 5 years plus, looking for many more! Experience has been outstanding!
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What do you like best about the leadership team?
The leadership team is genuinely invested in your personal and professional success.
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Accessible and responsive to field support request
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Trusting, supportive of decision making
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Ability to communicate and follow up!
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Open door and responsive to my request
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What does the leadership team need to get better at?
If someone transfers to a dept and they decide it's not a good fit for them they should be allowed to transfer back to the previous dept (if there is an opening) within the first 90 days of the transfer & not have to wait 6 mos, be miserable and look for another job outside the company.
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Provide more support. Give performance based pay because when you see some one that barely does the job correctly get paid the same as you it make you not care about the job you are doing.
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Some people in leadership are so focused on "wins" and getting pats on the back they dont care what it takes to get it done or the strain it put on departments as long as THEY get credit for THEIR work. When it wasnt their work i hate it here lol
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Leading by example. City needs to train how to be a Leader vs Boss. Hes a push over and does MINIMAL for the team.
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What is the best part about your compensation package?
The compensation package is competitive in the market place with a very good PTO plan.
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PTO and encouragement to allocate time for family
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Paid Time off flexibility, wages
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All on line to access any part that you want to check on or question.
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Paychecks are on a weekly basis.
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Why do you feel undervalued and what would make you feel better about your compensation?
Amount of hours needed to be successful doesnt match compensation
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I feel undervalued by my team because it feels like im talking to a wall most of the time. I would feel better about my compensation if i felt like i was actually making a difference. I dont even make enough money to buy a home this year kind of disappointing.
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pay increase for all the hours invested to the company
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to be paid based on seniority & education/degree, not for everyone within the department to be paid the same thing no matter how long they have been in the dept or with the company.
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Performance based pay incentives or raises.
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What are some of the best things about your team?
The team is truly that a team that can be relied on.
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Everyone appears to pull in the same direction with common goals of customer satisfaction
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Collaborative, cooperative. Always willing to hear questions and provide insights.
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Always willing to work together to resolve any issues. Make the needed steps to make it happen!
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Each one has there qualities from working extra hours to being very knowledgeable
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What do your coworkers need to improve and how could you work together better?
Good question let me think about it
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I'd rather be working from home and not have to go into the office every day, due to being more productive from home.
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Im not a manager and my comments wont make a difference so im not putting thought into this
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Some tend to be on the "loud" side creating a lack of consideration for other employees in the area.
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Coworkers should work together as a team and not undermine their team members.
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What is most positive about the culture and environment at your company?
The team approach where you are valued as part of that team
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Assistance in building on established customer relationships
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Dedication provide top notch customer service.
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Willingness to go the extra steps for the customer(s)
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Truely a team operation from top to bottom
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What needs to change to make the company culture better?
Good question let me think about it
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Waste of time for me to fill this out because city will not change. It would be easier for me to leave then to expect this place to change.
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What did you like most about the interview process?
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What would you improve about your company's interview process?
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What makes you most happy at work?
The feeling of being part of a company and team that values me as an individual
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Accomplish task regardless of unavoidable challenges
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Being trusted to manage workload independently.
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Interaction with fellow workers and customers.
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Success of the employees under me
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What's going wrong and how can it be improved?
Communication to and from the partners -
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Im paralyzed by fear and anxiety everytime an email comes in because its a new emergency to drop everything and take care of. My boss wont stop breathing down my neck until i drop everything and complete said tasks. Nothing is enjoyable anymore
Review from Operations Dept
The partner doesn't have a clear understanding of the set up. We have a set amount of techs, SUP, RFM - If you dive into the #'s (Analytics) it shows where we are under staffed per job volume / Time of day the calls come in. We do not analyze Sleep time / PTO time off 21 work days a month ave ect
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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