DST Systems Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
Originally, it was not bad. Now with the 2nd acquisition/buyout, quality has severely decreased.
Review from Customer Support Dept
What do you like best about the leadership team?
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What does the leadership team need to get better at?
Making sure the employees actually are heard, and support us better. We are just another number to them.
Review from Customer Support Dept
Leadership/management lack direction, motivation, and overall general skills to keep their team/associates happy. It is a constant struggle with management about promotional opportunities, team building, motivation to keep new associates from quitting.
Review from Customer Support Dept
What is the best part about your compensation package?
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Why do you feel undervalued and what would make you feel better about your compensation?
PTO and time off is a joke, they dont listen to you or what you need at all its their way or the highway
Review from Customer Support Dept
When originally hired on, we were promised to be compensated more if we took on more clients. This is not true. Peer trainers and leaders are not compensated until they reach "supervisor" or "lead" and even then, positions do not open up.
Review from Customer Support Dept
What are some of the best things about your team?
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What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
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What needs to change to make the company culture better?
Constant promises of making our work environment better which are never followed through. We lack a lot of support and it seems to be last on the list of things to address here.
Review from Customer Support Dept
What did you like most about the interview process?
It was more involved in other interviews, they ask you different questions than other interviews I've had.
Review from Customer Support Dept
What would you improve about your company's interview process?
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What makes you most happy at work?
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What's going wrong and how can it be improved?
There is a severe lack of support across all teams. There is a huge focus onboarding new clients but never enough focus on trying to make current CSRs or clients better. The stress level is always high and we are not allowed or provided opportunities to relieve stress or talk about our stresses.
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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